About us

We are growing, agile and professional.

Our work environment includes:

• Modern office setting
• Flexible Schedules
• Work-from-home days
• Growth opportunities

**Job Overview:**

We are seeking a Help Desk Analyst Tier 1-3 to join our team. The ideal candidate will provide technical support and assistance to our internal users, ensuring smooth operations of our IT systems.

**Responsibilities:**

- Respond to user inquiries and troubleshoot technical issues

- Provide support for hardware, software, and network problems

- Set up and configure workstations for new users

- Maintain and update documentation of IT procedures and configurations

- Collaborate with IT team members to resolve complex issues

- Ensure security and privacy of data, network access, and backup systems

**Requirements:**

- Proficiency in IT infrastructure including SonicWall, Ubiquiti, Active Directory, Windows Server, Microsoft Azure

- Knowledge of operating systems, computer hardware, TCP/IP, LAN

- Experience with Datto for issue tracking and resolution

- Familiarity with Mac OS is a plus

- Strong problem-solving skills and attention to detail

- Excellent communication and customer service skills

This position offers the opportunity to work in a dynamic IT environment where you can enhance your technical skills while providing essential support to our organization.

Job Type: Temp-to-hire

Pay: $20.27 - $26.00 per hour

Expected hours: 40 per week

Experience level:

• 5 years

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Help desk: 5 years (Required)
• Computer networking: 4 years (Required)

License/Certification:

• CompTIA A (Required)
• Microsoft Certified: Azure fundamentals (Required)

Willingness to travel:

• 25% (Required)

Work Location: Hybrid remote in Elgin, IL 60124