JOB OVERVIEW

Manage the housekeeping and laundry operation to ensure quality standards are met while delivering a guest experience that is unique and brings the brand to life.

At Holiday Inn Express® we want our guests to rest and feel energized and ready for the day ahead which means we need team members to demonstrate the following service behaviors:

• Make a Connection: show guests that they are important and make them feel at ease by taking time to acknowledge them in a friendly way

• Be Helpful: Familiarize yourself with all the services in the hotel and the local area to answer any question and give guests what they need to find their own way

• Be Efficient: Take ownership and play your part to get things done by making things easier for guests; doing as much as in advance and multi-task when you need to

DUTIES AND RESPONSIBILITIES

Financial Returns:

• Participate in the preparation of the annual departmental operating budget and financial plans. Monitor budget and control expenses with a focus on increased productivity.

• Maintain proper inventory levels managing cost per room for supplies and labor.

People:

• Manage day-to-day staffing requirements, plan and assign work, establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to help manage conflict and improve team member performance.

• Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties.

•May assist with deep-cleaning projects and/or assist housekeeping staff during high-volume periods.

Guest Experience:

• Inspect all assigned rooms and public areas to ensure furnishings, guest rooms/suites, equipment, linens, and public areas are clean and in good repair to meet guest satisfaction. Advise employees of deficiencies and instruct on corrective action. Provide adequate retraining as needed. Carry out the special needs and requests of guests, VIP, repeat visitors and club members.

• Respond to guest complaints and ensure corrective action is taken to achieve complete guest satisfaction.

Responsible Business:

• Maintain and order supplies and equipment in a timely and efficient manner while minimizing waste and maintaining “green” initiatives (example: container recycling and cleaning agents).

• May be responsible for the security of lost and found items throughout the hotel.

Perform other duties as assigned. May also serve as manager on duty.

This position includes consistent weekends and from time to time overtime hours may be necessary.

Job Type: Full-time

Pay: From $23.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off

Shift:

• 8 hour shift
• Day shift

Work Location: In person