Applications must be filed at

https://capps.taleo.net/careersection/304/jobdetail.ftl?job=00042465&tz=GMT-05:00&tzname=America/Chicago

Are you ready to grow, make a positive impact? If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

Innovation, collaboration, and a commitment to excellence best describes the culture here at the Comptroller’s Office. We take pride in the work we do serving as Texas' accountant, tax collector, treasurer, and much more! The Comptroller’s office serves virtually every citizen in the state. As Texas’ chief tax collector, accountant, revenue estimator, treasurer and purchasing manager, the agency is responsible for writing the checks and keeping the books for the multi-billion-dollar business of state government.

Our agency workforce is as diverse as the people of Texas we serve. We value our employees and take very seriously our collective commitment to public service. Personal development opportunities are strongly encouraged through available workshops, teambuilding exercises, and on the job training. We offer flexible scheduling that helps employees maintain a healthy work-life balance.

ABOUT THE Division

Join the Enforcement Division team as a Customer Service Representative! Work involves performing funds control functions as office cashier, disseminates information, responds to public inquiries for information, and maintains filing systems. This job is a position of public trust and requires a high degree of confidentiality in handling taxpayer records, information, and payments. Employees at this level may also assist others in performing job duties of greater complexity.

Minimum Qualifications

• Graduation from an accredited high school or successful completion of the General Educational Development test (GED).

• 2 years of experience performing clerical office and/or administrative support work.

• 2 years of experience using Microsoft Word and Excel.

• 2 years of experience using a multi-line telephone.

Preferred Qualifications

• 1 year experience handling cash and non-cash transactions.

• 1 year experience preparing bank deposits for a business.

Substitutions

• Past workforce history or Career and Technical Education (CTE) experience or Career Pathway Program Experience.

• Education requirement may be substituted with up to four (4) years of related experience.

• Thirty semester hours from an accredited college or university. College credit may substitute for one year of the administrative support or clerical work experience requirement on a year-for-year basis with a maximum substitution of two years.

Licenses and Certifications

• A valid Texas (or state of residency) driver’s license and a satisfactory driving record are a condition of employment. Applicants offered an interview must present the following documents at or before the interview: A state issued driving record for the last 36 months; valid Texas driver’s license (or state of residency driver’s license); and current proof of automobile insurance.

In this role you will:

Knowledge of:

• Microsoft Office email software, internet, and mainframe functions to research, prepare management reports, complete forms, and letters, and perform mail merges.
• Multi-line telephone system.
• Standard office practices and procedures involved in providing professional administrative services.
• Records retention policies and procedures.

Skill in:

• Using a personal computer in a Windows environment to support office staff; access agency and division databases, systems, and mainframe functions; and access Microsoft Word and Excel to create various business documents.
• Maintaining established office filing, inventory, and supply systems.
• Documenting payments on an automated and/or mainframe system.

Ability to:

• Answer and route calls in a timely, polite, and professional manner.
• Take complete, accurate and thorough messages.
• Adhere to approved work schedule and maintain attendance and punctuality.
• Work in a complex, high-volume, and confidential business environment.
• Develop and maintain accurate and comprehensive files/records in accordance with state and divisional retention schedules.
• Develop and implement administrative procedures and to evaluate their effectiveness and to interpret rules, regulations, policies, and procedures.
• Use various office equipment, such as a copier, fax, and/or calculator.
• Learn new concepts and apply knowledge appropriately.
• Attend and participate in special projects and mandatory training located in local and/or out-of-town locations.

Maximize Your Earnings!

At the Comptroller's office, we know potential employees are looking for more than just a paycheck. The agency offers a strong benefits package for you and your family. Insurance, retirement plans, and a flexible work schedule are just the start. See our benefits offering

If you are seeking to gain knowledge, build your career, and network among goal-oriented professionals, this is the place for you!

MILITARY PREFERENCE

To receive MILITARY PREFERENCE, you are required to provide proof by attaching the necessary documentation to this job application.

Military Occupational Specialty (MOS) codes that may correspond to the state classification title for this position are listed on State Auditor’s Office Job Descriptions.

https://hr.sao.texas.gov/CompensationSystem/JobDescriptions

click on the occupational category for the position

Additional MOS can be found at the State Auditor’s Office,

Military Crosswalk Guide.

https://tvc.texas.gov/ provides helpful employment information

For assistance translating your military experience and training courses into civilian job terms, qualifications/requirements and skill sets click on following links,

Skills

O*NET

Careeronestop

Applications submitted through Work In Texas:

Work In Texas (WIT) applicants must complete the supplemental questions to be considered for the posting. To complete the supplemental questions please go to CAPPS Recruit to register or login and access your profile.

The Comptroller’s Office is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity.