Summary

**This vacancy is within the Yuma Police Department. Positions within the Yuma Police Department will require successful completion of a polygraph examination and background check **

Under close supervision, performs a variety of routine administrative support and customer service duties.

ESSENTIAL FUNCTIONS: - Essential functions, as defined under the Americans with Disabilities Act, may include any of the following representative duties, knowledge, and skills. This is not a comprehensive listing of all functions and duties performed by incumbents of this class; employees may be assigned duties which are not listed below; reasonable accommodations will be made as required. The job description does not constitute an employment agreement and is subject to change at any time by the employer. Essential duties and responsibilities may include, but are not limited to, the following:

• Performs basic administrative support and customer service duties within scope of authority and training; duties may vary according to job assignment.
• Greets the public and responds to routine inquires such as requests for records, reports and information, make reservations and sells tickets to events.
• Provides customer services, information and assistance to customers and clients; answers questions and resolves issues within scope of authority.
• Provides clerical support, including data input, meeting minutes, correspondence, copies, and mail.
• Prepares, distributes, collects and inputs timesheet data for payroll in assigned area.
• Processes and updates computer data and record files for area of assignment.
• Arranges and sets up meetings, meeting rooms, and equipment.
• Processes purchase requests, invoices and other administrative forms and records, and maintains supplies inventory.
• Prepares and distributes training and presentation materials and program flyers.
• Performs basic bookkeeping and accounting functions; collects special fees and payments; maintains accounts; maintains and balances cash drawer.
• Resolves routine problems encountered in performance of work assignments
• Refers matters beyond the scope of authority and training to supervisor for resolution.
• Cross-trains in other department administrative support, technical and clerical duties.
• Supports the relationship between the City of Yuma and the general public by demonstrating courteous and cooperative behavior when interacting with citizens, visitors, and City staff; promotes the City goals and priorities, and complies with all City policies and procedures.
• Maintains absolute confidentiality of work-related issues and City information; performs other duties as required or assigned.

MINIMUM QUALIFICATIONS

Education, Training and Experience Guidelines
High School Diploma or GED equivalent; AND one year of general office experience; OR an equivalent combination of education, training and experience. Must be able to type 38 wpm proficiently. Positions within the Yuma Police Department are required to pass a polygraph examination prior to appointment.

• City policies and procedures.
• Basic standards for business correspondence, writing, spelling and grammar.
• Customer service standards and protocols.
• Basic bookkeeping, cash handling, and cash drawer close-out procedures.
• Principles of record keeping and records management.

Skill in:

• Dealing tactfully and courteously with the general public and others seeking information about City functions and activities.
• Following verbal and written instructions.
• Establishing and maintaining effective working relationships with co-workers.
• Operating a personal computer utilizing standard and specialized software, and entering information into a computer system with speed and accuracy.
• Communicating effectively verbally and in writing.

LICENSE AND CERTIFICATION REQUIREMENTS
A valid Arizona State Driver's License may be required.

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
Work is performed in a standard office environment. May occasionally be required to bend, reach, stoop, and lift objects.