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Contact center specialist
ZOOM Raleigh, NC
$41k-53k (estimate)
Full Time | Ancillary Healthcare 2 Months Ago
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ZOOM is Hiring a Remote Contact center specialist

What you can expect

In this role you will grow adoption and deployment of Zoom Contact Center (CCaaS), Zoom Virtual Agent, and Zoom Engagement Management capabilities (WFO / WFM).

Increasing awareness across current Zoom customers as well as acting as a market evangelist within new Zoom customers and customer prospects is our overarching mission.

About the Team

The Zoom sales team is a dynamic force driving the company's success. With a focus on delivering cutting-edge communication solutions for clients across all sectors, the team passionately engages with clients worldwide.

Through strategic partnerships and a customer-centric approach, they play a pivotal role in expanding Zoom's global presence and ensuring businesses harness the full potential of virtual collaboration.

What we’re looking for

Experience (8 yrs) Telephony Contact Center Sales Experience (Cloud & Premises PBX)

Experience working within strategic Enterprise accounts

Experience leading others with product / services training; demo and sales guides; learning and training materials

Experience utilizing Customer Relationship Management (CRM) tool

Able to travel as needed

Salary Range or On Target Earnings :

Minimum : $200,

$200,

Maximum : $439,

$439,

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar.

Anticipated Position Close Date :

06 / 20 / 24

In addition to the base salary and / or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration;

base salary, bonus and equity value.

Information about Zoom’s benefits is on our careers page .

Note : Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure; there may be a different range for candidates in this and other locations.

Ways of Working

Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description / posting.

Benefits

As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health;

support work-life balance; and contribute to their community in meaningful ways. Click for more information.

About Us

Zoomies help people stay connected so they can get more done together. We set out to build the best collaboration platform for the enterprise, and today help people communicate better with products like Zoom Contact Center, Zoom Phone, Zoom Events, Zoom Apps, Zoom Rooms, and Zoom Webinars.

We’re problem-solvers, working at a fast pace to design solutions with our customers and users in mind. Here, you’ll work across teams to deliver impactful projects that are changing the way people communicate and enjoy opportunities to advance your career in a diverse, inclusive environment.

Our Commitment

Last updated : 2024-06-06

Job Summary

JOB TYPE

Full Time

INDUSTRY

Ancillary Healthcare

SALARY

$41k-53k (estimate)

POST DATE

04/24/2024

EXPIRATION DATE

09/06/2024

WEBSITE

zoomgroup.org

HEADQUARTERS

LOUISVILLE, KY

SIZE

50 - 100

FOUNDED

1986

TYPE

NGO/NPO/NFP/Organization/Association

CEO

JENNIFER HUELSMAN

REVENUE

$5M - $10M

INDUSTRY

Ancillary Healthcare

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The job skills required for Contact center specialist include Commitment, etc. Having related job skills and expertise will give you an advantage when applying to be a Contact center specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Contact center specialist. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Contact center specialist positions, which can be used as a reference in future career path planning. As a Contact center specialist, it can be promoted into senior positions as a Contact Center Representative IV - Inbound that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Contact center specialist. You can explore the career advancement for a Contact center specialist below and select your interested title to get hiring information.

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If you are interested in becoming a Contact Center Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Contact Center Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Contact Center Specialist job description and responsibilities

Obtain and verify information for incoming orders. Enter orders into the database with accurate information.

02/06/2022: Dayton, OH

Maintain the contact center database and update the contact log.

12/27/2021: Fort Worth, TX

Provide service by answering customer questions and offering assistance.

01/07/2022: Petaluma, CA

Handle customer complaints under company guidance and seek assistance when needed.

01/19/2022: Fort Worth, TX

Offer suggestions for streamlining processes and increasing efficiency.

02/03/2022: Bangor, ME

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Contact Center Specialist jobs

Teach proper call center etiquette.

03/06/2022: Gastonia, NC

Provide knowledge management tools.

01/01/2022: Kennewick, WA

Don’t use vague language in the job description. Instead use action verbs and concrete phrases to display the information with enthusiasm and precision.

02/28/2022: Newport News, VA

Take lots of notes while on calls.

03/02/2022: Rock Island, IL

Measure and analyse customer feedback.

01/01/2022: Casper, WY

Step 3: View the best colleges and universities for Contact Center Specialist.

Butler University
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