10 Customer Service Representative Jobs in Chagrin Falls, OH
ZOOK is Hiring a Customer Service Representative Near Chagrin Falls, OH
- Job Title: Customer Service Representative
- Department: Sales
- Reports to: Inside Sales Manager
- Location: On-site - 16809 Park Circle Dr. Chagrin Falls, OH 44023
- A high-energy, results-oriented sales and customer service professional providing timely support to customers, distributors, and Regional Sales Managers.
- Develops quotations and processes sales orders to meet customer needs.
- Acts as a liaison between the ZOOK Sales team and customers by providing information, service, and technical support.
- Previous experience in an industrial/manufacturing field is preferred.
- Processes new sales orders to deliver customer requirements.
- Prepares quotes with price and delivery.
- Opens and maintains customer accounts.
- Recommends potential products or services to meet customer needs.
- Supports the sales team with quotes, pricing, lead times, and order processing.
- Coordinates expedited requests with Operations and keeps customers and Sales informed of order status.
- Collaborates with other departments as needed to meet special requirements.
- Handles customer calls and electronic inquiries for assigned products.
- Maintains records of customer requests and interactions.
- Responds to product or service problems by understanding customer concerns, investigating causes, recommending solutions, and following up to ensure effective resolution.
- Performs other duties as assigned.
- Contribute to a professional and respectful work environment.
- Provide timely responses to internal and external customer requests.
- Communicate effectively by phone, electronically, and in person.
- Complete assigned work accurately and on time.
- Demonstrate strong teamwork, collaboration, and organizational skills.
- Actively listen and adapt communication style to the intended audience.
- Collaborate with others to resolve problems and drive improvements.
- Be able to understand the relationship between customers, representatives (channel partners), and the factory.
- High School Diploma or GED, Bachelor’s degree preferred.
- Minimum of 3-5 years experience in customer service and/or inside sales or equivalent in a related field.
- Proficiency in Microsoft Office and ERP systems.
- Strong problem-solving and conflict-resolution skills.
- Excellent time management and attention to detail, ability to multi-task, and meet critical deadlines.
- Candidates with an industrial, manufacturing or instrumentation background preferred.
Job Summary
Full Time
Durable Manufacturing
$32k-40k (estimate)
04/02/2023
07/01/2024
zookdisk.com
CHAGRIN FALLS, OH
25 - 50
1971
GREGORY D CLARK
$10M - $50M
Durable Manufacturing
Related Companies
About ZOOK
ZOOK LIMITED is a public relations and communications company based out of MANOR COTTAGE 18A WAXWELL LANE, PINNER, MIDDLESEX, United Kingdom.
The job skills required for Customer Service Representative include Problem Solving, Microsoft Office, Attention to Detail, Communicates Effectively, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.
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