Primary accountabilities:

• Understand and embrace our desire to see unbelievers converted, believers established, and local churches strengthened.
• Handle phone calls, e-mail, and postal mail from listeners in the U.S., Canada, and other countries.
• Respond to listener communication in a professional, courteous, and prompt manner.
• Process orders and donations.
• Troubleshoot and assist customers with basic technical difficulties (i.e. downloading an MP3 file, troubleshooting online account setup, app download and installation, etc).
• Update and maintain listener accounts in the constituent database.
• Prioritize and organize daily projects based upon degree of importance and level of urgency.
• Answer questions and help listeners find specific teachings and other resources.
• Field listener feedback and prayer requests.
• Actively seek to stay connected to ministry happenings through the daily broadcast, emails, and website features.

Essential skills and abilities:

• Excellent verbal and written communication skills with emphasis on phone etiquette.
• Attention to detail and desire for quality service.
• Proficient in Microsoft Office.
• Proactive approach to learning and customer service.
• Strong computer skills and experience with windows based systems.
• Ability to type 70 words per minute.
• Keen ability to actively listen and anticipate questions.
• Ability to multi-task.
• Ability to handle consecutive phone calls efficiently and effectively.

Customer service or professional phone operator experience is preferred but not required.