POSITION OVERVIEW:

Responsible for posting customer payments in a timely/accurate manner, researching/reconciling account discrepancies, scanning payments into the bank, keeping accurate notes of all communication related to accounts within the Sapphire system. The AR Representative will work closely with retailers, sales, warehouse, drivers, customer service, National Call Center and others to collect outstanding balances owed and resolve discrepancies.

GENERAL ACCOUNTABILITIES:

Post customer payments in an accurate/timely manner, Notify customers/sales of delivery term changes as needed, Monthly statement distribution-email specific accounts, Able to work independently without supervision and with others as a team, Maintain good working relationships, Ensure that customer service is held to the highest standard and customer accounts are reconciled and kept up to date with attention to detail and accuracy, Escalate situations to AR manager as needed. Accurately/effectively handle a large volume of customer/driver calls. Ability to problem solve under pressure with tight deadlines.

The hours for this position may vary between the following start times –

8am, 8:30am and 9am with a 30-minute lunch break.

Job Type: Full-time

Pay: $21.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Experience level:

• 1 year

Schedule:

• 8 hour shift
• Monday to Friday

Ability to Commute:

• Baltimore, MD (Required)

Ability to Relocate:

• Baltimore, MD: Relocate before starting work (Required)

Work Location: In person