ABOUT US

At Zachry Hospitality, are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

To deliver high level customized service by accommodating client requests and ensuring that all meeting spaces exceed expectations ultimately creating loyal repeat customers and referrals. Work with support staff to achieve the goal of a First-Class meeting and banquet operation, resulting in maximizing profitability and high customer satisfaction.

ESSENTIAL FUNCTIONS:

• Execute written sales agreements for both small & large-scale full-service meetings, conventions and events.
• Plan, up-sell and detail the meeting/function with the client including: space requirements, times, equipment, menus, themes/decorations, etc... Completes the contracts, prepare the appropriate paperwork, coordinate with the appropriate areas in the hotel, resolve customer issues, complaints and problems to ensure quality product delivery and customer satisfaction.
• Ensures that all Banquets/Catered events are properly executed in compliance with the BEO, Resume and Hotel standards.

EDUCATION:

High school graduate or equivalent required.

Minimum of 4-year college degree preferred.

EXPERIENCE:

Minimum of 2 years’ experience preferred.