ABOUT US:

At Zachry Hospitality, we are passionate about hospitality and excellent customer service. Our hotel surrounds itself with team members who share that same passion. We take care of our guests and team members as family, within a culture of service where we do the right thing because it is the right thing to do. Our core values are at the center of every decision we make:

Every Person Matters

Together We Can Do Great Things

This Is More Than a Job

BENEFITS:

• Company paid short-term and long-term disability.
• Medical, dental and vision insurance
• Fidelity 401K retirement plan with employer matching up to 6% of contribution
• Hilton Hotel Travel Discount Program
• Paid Time Off (PTO)
• Free Meal
• Free annual VIA bus pass
• Quarterly Incentive Bonus
• Referral Bonus Incentive Program
• Team Member Assistance Program

JOB PURPOSE:

To audit and correct paper work performed by Guest Service Agents and Food and Beverage operations. To prepare reports for Management involving rooms and food & beverage activity.

ESSENTIAL FUNCTIONS:

• Audits daily GSA paperwork, balances postings, performs computer operations and maintains the Front Office computer system.
• Audits daily F&B paperwork, balances postings, performs computer operations, and maintains the F&B computer system.
• Balance credit card entries in the Electronic Data Capture (EDQ) program and Dollars On The Net system for all room charges and F&B transactions for the day.
• Communicates end of day issues and problems that might occur throughout shift.
• Reconciles credit card system to daily transaction list from rooms
• Use Callback program as needed.
• Act as a Guest Service Agent during regular night audit shift hours.
• Other duties as assigned.

REQUIREMENTS:

• High school graduate or equivalent preferred.
• Minimum of six months prior front desk hospitality experience.

LICENSES/CERTIFICATES:

N/A