43 Customer Service Coordinator Jobs in Fontana, CA
YQN is Hiring a Customer Service Coordinator Near Fontana, CA
Who we are
YQNLINK is a leading one-stop international logistics online services platform, offering comprehensive international logistics services, including FCL, LCL, air freight, rail service, trucking, customs clearance, warehousing, cargo insurance, bulk cargo service, port of destination services, etc.
We are designed to apply the internet and digital technology to visualize and optimize cross-border supply chain logistics to achieve the same efficiency and convenience as express delivery. ‘Simple shipping and easy freight’ is the mission of YQNLINK. We have developed strategic cooperative partnerships with leading ocean carriers and logistics service providers such as COSCO Shipping, Maersk Line, Sinotrans, etc.
We have built up the ocean and air transport network from China to the world and introduced a series of innovative product offerings such as the First-class FCL, First-class LCL, First-class Air Freight, realizing online quotation, online order, online logistics tracking and other abundant functions, to build a more efficient and intelligent cross-border supply chain logistics.
Working Visa sponsorship is available for qualified employees.
Job Responsibilities
- communicate with warehouse outbound team and maintain UPS & FedEx daily pickup
- Handle UPS & FedEx complaints, fill complaint forms, follow up complaint status and improve complaints success rate
- Keep outbound team updated about LTL & FTL pickup timeline, maintain all pickups on time
- Monitor LTL & FTL status after pickup, handle any delay/cancellation /other issues when doing delivery and keep customer updated, make sure customers satisfied
- Deal with trucking companies & brokers for extra/additional fees, confirm adjusted bills and clarify the reasons of extra/additional fees and void them for future shipments
Requirements
- Excellent verbal and written communication skills and the ability to present information clearly and concisely
- Attention to detail and good reasoning skills to spot errors quickly and report them to relevant staff
- Customer-oriented mindset and excellent interpersonal skills
- Strong negotiation skills
- Proficiency with industry-standard computer packages such as Microsoft Excel, Word, Outlook
Job Type: Full-time
Benefit:
· 401(k)
· Health insurance
· Dental Insurance
· Vision insurance
· Pay time off
· Bonus pay
Job Type: Full-time
Pay: $3,500.00 - $5,000.00 per month
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Experience:
- shipping coordinating: 1 year (Preferred)
- Microsoft Office: 3 years (Preferred)
Language:
- Mandarin (Required)
Work Location: In person
Job Summary
Full Time
$44k-55k (estimate)
04/06/2024
08/03/2024
The job skills required for Customer Service Coordinator include Microsoft Office, Futures, Written Communication, Attention to Detail, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Coordinator positions, which can be used as a reference in future career path planning. As a Customer Service Coordinator, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Coordinator. You can explore the career advancement for a Customer Service Coordinator below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Coordinator, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Coordinator for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Coordinator job description and responsibilities
Effectively able to develop work schedules for customer service staff members and overseeing their activities to ensure that service standards are met properly.
01/06/2022: Las Cruces, NM
The Customer Service Coordinator position ensures that the person on the other end gets connected to the right place.
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The Customer Service Coordinators provide exceptional, professional and responsive customer service through communication with customers, dealers and sales representatives via email and telephone.
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Deliver excellent customer service and lead by example.
01/09/2022: Baton Rouge, LA
Maintains excellent external customer service through professional communication, timely response to customer needs, and overall customer-centric approach.
02/25/2022: Harlingen, TX
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Coordinator jobs
A passionate customer service advocate with strong critical thinking skills.
01/23/2022: Rochester, MN
CS coordinator may also provide the clients with product and service knowledge.
12/21/2021: Scranton, PA
The Customer Service Coordinator must be able to perform all the essential functions of the position satisfactorily.
03/15/2022: Akron, OH
The Service Coordinator must be detail oriented with an eye toward efficiency and accuracy.
03/02/2022: Albuquerque, NM
As a skill set, customer service entails several qualities like active listening, empathy, problem-solving and communication.
01/08/2022: Cedar Falls, IA
Step 3: View the best colleges and universities for Customer Service Coordinator.
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