55 Customer Service Manager Jobs in Fontana, CA
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Customs Goods LLC is Hiring a Customer Service Manager Near Fontana, CA
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Develop a deep understanding of customer’s current business, industry and supply chain.
- Develop a deep understanding of the company’s operation, organization, SOP’s and systems knowledge.
- Collaborate with other department managers and supervisors and prioritize collective efforts towards resolving customer issues
- Guide, coach and help develop skills and knowledge of Customer Service Team Supervisors, CSR’s and provides direction regarding team member focus on tasks and projects through day-to-day coaching
- Responsible to drive customer satisfaction by managing relationships with customers including responding to emails/phone calls and participants in customer meetings/visits
- Participates in development and execution of strategic planning for new customers, new items, new packaging or other organizational changes as they relate to Customer Service
- Lead challenging projects with multiple workflows, with internal resources and third parties/vendors for successful execution.
- Ensure all project activities and deliverables are completed on-time, within scope and budget.
- Proactively manage resource plan to ensure resource availability and allocation.
- Point of escalation for Customers that require high-level escalation or project requests
- Capture and report data measuring Customer Service practice KPIs across departments.
- Develop a full understanding of our customer health so we can detect early warning signs of churn, find the ideal onboarding process
- Partners with Operational Team on business forecasting and KPI reporting so we always know where we are relative to our goals.
- Daily, weekly, monthly reporting for all of our key business units, down to the individual level
- Identify and resolve customer / carrier / vendor issues regarding daily transactional items
- Other duties as assigned, duties may change at any time with or without prior notice.
- Servant Leadership
- Passion for Excellence
- Integrity
- Resilient
- Intense Safety Focus
- Trust
- 5 years related experience in a Customer Service supervisory role with experience in warehousing / distribution/ fulfillment/ 3PL environment
- 5 years’ experience with managing people/ projects
- Associates Degree preferred
- Knowledge of Microsoft Office/Outlook/ Warehouse Management System (WMS)
- Knowledge of 3rd party shipping and distribution centers (Retail Routing)
- Advanced verbal, written, and electronic communication skills
- Takes initiative to complete tasks with urgency and accuracy. Detail-orientated with a strong ability to recognize parts and part numbers.
- Participates as a team player
- Ability to deal with fast-paced environment with a high volume of contacts on a consistent basis.
- Ability to multitask and coordinate multiple projects and customer relationships concurrently.
- Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
- Detail oriented with excellent follow-up practices.
- Must be able to be professional at all time and flexible with changing situations and adapt quickly to change.
Job Summary
Full Time
$94k-122k (estimate)
05/01/2024
05/19/2024
The job skills required for Customer Service Manager include Customer Service, Initiative, Coaching, Customer Satisfaction, Commitment, Customer Relationship, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager positions, which can be used as a reference in future career path planning. As a Customer Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager. You can explore the career advancement for a Customer Service Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.
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