Main Responsibilities:

• Ownthe voice of the customer by developing and maintainingcustomer relationships, preparing and leading onboarding new usersand identifying opportunities for product and service improvements.
• Educatecustomers on the most relevant and up to date features, specific totheir business and use case and help them to have them operationalfor them.
• Partnerwith key stakeholders internally and externally to ensure clientsare maximizing the product and its features.
• Strategicallyand innovatively solving problems as client and business issuesarise
• Providetimely technical and product support
• Increasecustomer renewals and expansion.

Requirements

• Atleast 5 years of experience in customer success.
• Workingexperience in the cyber industry must
• Ifyou managed CS in the past Itis a great advantage
• Youneed to have Technical Skills (Cyber / Security preferred)
• Workingexperience with customers in B2B enterprise software products.
• Experiencein owning a book of business of 6-10 customer accounts
• Experiencewith increasing customer satisfaction, adoption rates, and retention
• Experiencebuilding and operating in an early-stage company highlypreferred
• Highlyskilled in time management, taking initiative in front of acorporate setting and problem solving.
• Quicklearner with a good technical understanding.
• Professionalcommunication skills Verbal and written
• Abilityto travel 50% of the time