43 Customer Success Manager - US Jobs in Boston, MA
Hunter is Hiring a Customer Success Manager - US Near Boston, MA
Hunters SOC Platform empowers security teams to automatically identify and respond to security incidents across their entire attack surface. We enable vendor-agnostic data ingestion and normalization at a predictable cost. Our built-in detection engineering, data correlation, and automatic investigation helps teams overcome volume, complexity, and false positives. Hunters mitigates real threats faster and more reliably than SIEMs, ultimately reducing customers' overall security risk .
Enterprises like Booking.com, Snowflake, Netgear and Cimpress leverage Hunters SOC Platform to empower their security teams .Hunters is backed by leading VCs and strategic investors including Stripes, YL Ventures, DTCP, Cisco Investments, Bessemer Venture Partners, U.S. Venture Partners (USVP), Microsoft’s venture fund M12, Blumberg Capital, Snowflake, Databricks, and Okta.
We need a passionate Customer Success Manager in North America to support our growing customer base. Are you excited to build relationships and enjoy the challenges of managing large, complex customer accounts? If this is you, then you can be a Customer Success leader who helps define methodologies that provide industry leading account retention and growth. If you love dealing with hard problems and working with technology that matters, read on. If you also want to influence process development that delivers time to value and creates insane levels of customer satisfaction then we want to hear from you!
You’ll work with a team that’s responsible for managing the customer’s current use of Hunters platform and defines our ongoing partnership together. You will work cross-functionally with Support/Delivery, Sales, Engineering, Product, and Research. Most importantly you will be working with an international team, a global customer base, and be a member of a passionate group who want to make a difference. Hunters is a team on a global mission to make security easier to visualize, to understand and to act upon. We need great technologists, communicators and leaders to be there with us!
This position can be based anywhere in the US.
RESPONSIBILITIES
Ownership - The customer lifecycle, from onboarding to expansion, and everything in between. Your customers are the lifeblood of our business and we will support you while you support them.
Be Data Driven - Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally and externally.
Collaboration - Cement yourself as a trusted advisor with customers, constantly relaying the value of Hunters SOC platform by advocating customer needs internally, collaborating with R&D, Sales and Product teams to ensure customers’ success priorities are met.
Value Aware - Promote product adoption and engagement across our customers’ organizations: from CISOs to SOC analysts.
Be MORE Data Driven - Actively engage with customers and key stakeholders to drive key metrics including: adoption, health and satisfaction.
Communicator and Business Owner - Lead customer interactions, including product training sessions, regular meetings, day-to-day communication, health checks, QBRs and roadmap sessions.
REQUIREMENTS
What we really need from you:
- Excellent written and verbal communication skills. If you have a great singing voice that’s cool too.
- Customer-centric approach with prior experience in customer success roles.
- A background and understanding of the cybersecurity industry.
- A keenability to understand customers’ challenges and advise on best practices - If this is your superpower then we’re gonna’ love working with you!
- Experience with communicating business and technical value to both C-level executives and hands-on practitioners
- Data-driven and obsessed with details, with strong technical and problem solving skills. You know the difference between having a customer who is satisfied, and one who is a champion. What’s more is you know how to get them across the divide.
- Thrives in a complex environment, a flexible self-starter that can adjust priorities on-the-fly - Jugglers get extra credit!
What we would really like:
- Hands-on technical experience with cybersecurity products and technologies
What’s in it for you?:
- Competitive pay with equity in a hyper growth startup
- A generous PTO package that emphasizes a work life balance
- Robust health, dental, and vision plans
- 401k with a company match!
- Swag that makes sure can represent and make your friends jealous
- Employee Referral Bonus and so much more!
If you don’t think you’re a perfect match but are interested in us, don’t let it stop you if you don’t check all the boxes! We are constantly on the lookout for talented people who want to be part of the team. We can’t wait to hear from you!
Job Summary
Full Time
Restaurants & Catering Services
$112k-158k (estimate)
04/13/2023
05/05/2024
huntersbrooklyn.com
BROOKLYN, NY
25 - 50
Private
$5M - $10M
Restaurants & Catering Services
Related Companies
The following is the career advancement route for Customer Success Manager - US positions, which can be used as a reference in future career path planning. As a Customer Success Manager - US, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Manager - US. You can explore the career advancement for a Customer Success Manager - US below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Manager job description and responsibilities
Having a customer success manager overseeing the onboarding process helps with retention.
01/03/2022: Pueblo, CO
Customer success managers should have strong organization and presentation skills, but those things can be taught.
12/19/2021: Modesto, CA
They monitor their customers’ happiness closely so that they are able to offer solutions before problems occur.
02/13/2022: Everett, WA
Take time to understand what each customer needs and help customers take the shortest route possible.
01/23/2022: San Jose, CA
The customer success manager characterizes himself with being organized, presentable and acquiring technical skills.
01/07/2022: Minneapolis, MN
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Manager jobs
Customer success managers are both salespeople and support professionals.
12/15/2021: Las Cruces, NM
During the operational stage (also known as “Business as usual), Customer Success Managers often provide technical know-how, expertise, and training to customers with the goal making them successful and keeping them satisfied with the business’s products
01/02/2022: Longview, TX
A good Customer Success Manager must have a thirst for knowledge, the ability to learn quickly and easily grasp new software applications.
02/21/2022: Pueblo, CO
Maintain a detailed understanding of products and services, assist customers with questions and suggest the best products for their needs.
12/22/2021: Temple, TX
Customer Success Managers must be strong, natural advocates.
02/15/2022: Clearwater, FL
Step 3: View the best colleges and universities for Customer Success Manager.
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