Benefits:

• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts
• Health insurance
• Paid time off
• Signing bonus
• Training & development

The General Manager is responsible for ensuring an exceptional customer experience at YogaSix Southport Studio according to YogaSix standards. He/she will lead a team of Sales Associates and Teachers and is accountable for all aspects of studio functionality including Sales, Customer Experience, and studio operations. Prior experience managing a Yogasix or another Yoga Studio will be preferred.
Position Responsibilities
Sales - achieve studio profitability and growth targets through strategic, relationship based selling
Generate new customer prospects for the studio through referrals, business to business networking
Lead the sales process achieving high-quality relationship-based sales and role modeling effective selling to staff
Manage the wellness advisor team and grow all revenue streams including Memberships, Retail and Teacher Training
Marketing - consistently generate new sales prospects and potential visitors to the studio through multiple channels
Create and execute an ongoing marketing plan based on studio needs with a focus on new client acquisition, activation, retention and loyalty
Social media management
Schedule/participate in Grassroots Marketing partnerships and event development on a weekly basis to drive new guest traffic
Customer Service and Member Experience - provide the highest quality membership experience leading to high customer satisfaction and loyalty
Ensure all members have a high-quality experience in studio
Address and resolve customer service issues
Design activities to promote member engagement
Monitor and implement tactics to manage member attrition
Management and Operations - ensure the day to day operations of the studio run smoothly
Work with Studio Owner and Lead Teacher to optimize class schedule on an ongoing basis
Recruit, hire, train, supervise, coach, mentor all studio staff
Manage studio budget, spending, and reporting
Work closely with Studio Owner and National Sales Director to ensure health and profitability of the studio
Manage maintenance issues, inventory and cleaning
Participate in studio, regional and company-wide meetings and trainings as needed
Qualifications
Sales
Strong experience and history of performance in retail/service or fitness sales
Proven experience in the full lifecycle of lead management (generating, following up, and closing leads)
Highly confident in generating personal sales, training and managing staff in sales strategy
Ability to achieve sales objectives across all revenue streams: memberships, retail, and teacher training
Communications and Customer Service
Ability to excel in a fast changing, diverse environment
Strong customer service skills
Excellent communication and strong interpersonal skills across various mediums (in person, telephone, email, etc.) Must be fluent in English and have solid writing and grammar skills
Management
High emotional intelligence; treats all customers and staff respectfully and professionally, even in challenging situations.
Team leadership experience, with positive track record of staff supervision
Adaptable and aware of opportunities for improvement
Highly organized, proficient in data management, ability to prioritize and meet deadlines
Strong attention to detail and accuracy
Professional, punctual, reliable and neat
Trustworthy and able to handle confidential information
Proficient with computers and studio software