The Opportunity:

We are seeking a Consumer Sales Representative with experience in a contact center environment to join our continuously growing team here at Lumens!

Generating sales helps our business grow, and you will help us achieve continued growth by providing an exceptional luxury customer journey to drive sales. As a Consumer Sales Representative you are consulting new and existing customers via inbound calls, chats and emails that are driven by our promotion communications. For many of our customers, you are the first impression of Lumens. A successful Consumer Sales Representative is ambitious, goal-oriented and has the ability to multitask. Excellent time management and self-discipline are a must. Our Consumer Sales Representatives are strong listeners who assist with creating personalized solutions for customers over the phone. They are happy to help and go above and beyond to meet the needs of our customers. They are go-getters, deal makers and overachievers who always remain open-minded, coachable and team oriented.

Responsibilities:

Sales Responsibilities

1. Receives inbound calls, including transferred sales leads and calls, from current and potential customers.
2. Receives inbound chats, including transferred sales chats, from current and potential customers.
3. Places outbound calls for follow-up on existing proposals and leads.
4. Responds to sales lead emails and creates proposals for later follow up.
5. Closely manages sales pipeline and follows up regularly to optimize close rate.
6. Confidently answers wide range of product questions.
7. Understands pricing policies to determine appropriate discount levels.
8. Stays informed of upcoming and current promotions.
9. Attends weekly training sessions to build product knowledge and vendor awareness.

 Service Responsibilities

1. Identifies and transfers Trade prospects and customers in accordance with protocol.
2. Understands cancellation, return and replacement procedures/protocol.
3. Understands and answers questions about logistics and company policies.
4. Performs basic account maintenance as needed.

Qualifications:

• Minimum two years of applicable sales experience
• Lighting knowledge is preferred
• Experience with CRM systems (NetSuite, Salesforce, etc.) 
• Understanding of Microsoft Office (Word, Excel, Outlook, etc.)
• Excellent interpersonal, written, and oral communication skills
• Ability to multi-task, set priorities and manage time effectively
• Able to effectively manage multiple priorities and adapt to change within a fast-paced call center environment
• Must possess and be able to demonstrate strong influencing and closing skills in accordance to our Customer First Luxury Selling Journey
• Professional and friendly attitude with the ability to quickly develop rapport with customers, colleagues
• Strong work ethic, welcomes challenges
• Ability to adapt in fast-paced and growing company
• Excellent listening skills and the ability to ask questions, understand concerns, and overcome objections

Key Performance Metrics: 

• Monthly Sales Quota
• Minimum targeted close ratio on inbound call/chat opportunities

The Company:

Lumens is Enlightened by Design. We’re excited by design, too. We travel the world to find everything from authentic and iconic pieces, to the latest in contemporary interior décor, all sourced from global design brands, including exclusive pieces you won’t find anywhere else. And we’re always looking for fellow design enthusiasts to join our team. 

Lumens.com launched in 2004 with one goal in mind: to be the best place to shop for lighting, fans, furniture, and accessories for people who love modern design. Since then, Lumens has become an established ecommerce pioneer and leader in lighting and mid-market and luxury home goods, offering a best-in-class customer experience with a service team composed of American Lighting Association-certified lighting and design enthusiasts serving trade professional, residential and commercial customers.

Today, Lumens is an innovative company at the forefront of good design, poised for growth with the backing of Design Holding and strategic links to world-renowned design brands Flos, Louis Poulsen, B&B Italia, Maxalto, Menu, by Lassen, Azucena and Arclinea. We’re looking for top talent with a shared vision around bringing the world’s best design products to discerning customers while seizing the opportunity to make a difference and impact the direction of the company. We are obsessed with our customers, play to win and believe in a great today and even better tomorrow. We are enlightened by design, and the future is bright at Lumens.

Location: Hybrid Sacramento, CA / Remote for the right candidateCompensation: $40,000 – $60,000 (hourly base bonus)Benefits: access to health benefits 401k 3 weeks annual paid time off