Join our team as a Scheduling Coordinator - Lead at 11th Avenue Family Medicine in Yakima, WA, and be part of a healthcare organization that believes in making a difference beyond medical care! At Yakima Valley Farm Workers Clinic, we value inclusivity and are more than just a job—we are a community committed to the well-being of our migrant farmworkers.

We've transformed into a leading community health center. With 40 clinics across Washington and Oregon, we offer a wide range of services such as medical, dental, pharmacy, orthodontia, nutritional counseling, autism screening, and behavioral health. Our holistic model also extends assistance to shelter, energy, weatherization, HIV and AIDS counseling, home visits, and mobile medical/dental clinics.

Explore our short clips, "WE are Yakima - WE are Family" and "YVFWC - And then we grew," for a glimpse into our dedication to our communities, health, and families.

What We Offer

• $17.81-$21.82/hour DOE with the ability to go higher for highly experienced candidates
• 100% employer-paid health insurance including medical, dental, vision, Rx, 24/7 telemedicine
• Profit sharing & 403(b) retirement plan available
• Generous PTO, eight paid holidays, and much more!

As a Scheduling Coordinator, your tasks will include:

• Overseeing scheduling phone queue and call transfers, arranging patient appointments, updating demographic data, and notifying patients of schedule changes
• Facilitating appointments with the Patient Benefits Coordinator
• Managing scheduling work queues, conducting outgoing registry calls, and supporting other Front Office roles as required
• Lead duties by acting as a liaison between line staff and the direct supervisor. Responsible for maintaining the day-to-day flow of the department including managing breaks, lunches, sick calls and overtime. Provides insights to management regarding the skill level and performance of employees. Provides training to new employees and existing staff when needed. Performs quality audits and reports findings to management.

Minimum Qualifications:

• High School Diploma or General Education Diploma (GED)
• One year's experience working in a call center, scheduling appointments, and clerical work in a healthcare environment is preferred
• Bilingual (English/Spanish) required at a level 9 for bilingual differential pay
• Ability to prioritize work and handle various tasks simultaneously, with frequent interruptions
• Strong interpersonal skills with the ability to interact with patients, providers, and staff in a professional manner
• Basic knowledge of medical terminology is preferred
• Basic knowledge of the Epic systems is preferred
• Basic proficiency in Word and Excel

Our mission celebrates diversity. We are committed to equal-opportunity employment.

Contact us at jobs@yvfwc.org to learn more about this opportunity!