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Job Purpose
Join a 30 year IT firm based in Louisiana with clients throughout the US in the SMB and Enterprise space. Our progressive and unique approach to managed services keeps our teams focus on proactive issues and not on putting out fires. Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client's IT staff and POC.
Main Responsibilities
Decision Making
To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2nd and 3rd tier support teams.
Working Relationship & Contacts
Personal Requirements:
Full Time
$63k-78k (estimate)
04/17/2023
05/24/2024
The job skills required for Support Technician II include Operating System, Written Communication, Active Directory, Initiative, Collaboration, Service Desk, etc. Having related job skills and expertise will give you an advantage when applying to be a Support Technician II. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Support Technician II. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Support Technician II positions, which can be used as a reference in future career path planning. As a Support Technician II, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Support Technician II. You can explore the career advancement for a Support Technician II below and select your interested title to get hiring information.