About us

WTI Boyd Insurance is a property and casualty insurance agency located in Lufkin, TX. We are rewarding, fun and challenging.

Our work environment includes:

• Growth opportunities
• Flexible working hours
• Competitive compensation
• On-the-job training.

Insurance Customer Service Representative

We are looking for a customer-oriented service representative that is genuinely exited to develop a career in the insurance business. If you love communicating with people and are willing to learn the insurance business or wish to advance your insurance career.... apply today and begin a rewarding career helping people with their insurance needs.

Responsibilities

• Manage in person, phone and electronic communications with customers.
• Identify and assess customers’ needs to achieve satisfaction and sales.
• Build sustainable relationships and trust with customer accounts through open and interactive communication
• Provide accurate, valid and complete information by using the right procedures/tools
• Meet personal/customer service team sales targets and call handling quotas
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• Keep records of customer interactions, process customer accounts and file documents
• Follow communication procedures, guidelines and policies
• Take the extra mile to engage customers

Skills needed to succeed:

• Customer support experience or experience as a client service representative
• Phone contact handling skills and active listening
• Familiarity with computer and typing skills.
• Customer orientation and ability to adapt/respond to different types of personalities
• Excellent communication and presentation skills
• Ability to multi-task, prioritize, and manage time effectively
• High school degree or Equivalent.
• Texas Property & Casualty Insurance License a plus.

Job Type: Full-time

Pay: $12.15 - $21.00 per hour

Expected hours: 40 per week

Benefits:

• Flexible schedule
• On-the-job training
• Paid time off
• Professional development assistance

Experience level:

• No experience needed

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Work Location: In person