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Part-Time Customer Service Supervisor
$70k-95k (estimate)
Part Time | Transportation 2 Weeks Ago
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Worldwide Flight Services is Hiring a Part-Time Customer Service Supervisor Near Denver, CO

About WFS
Join our Worldwide Flight Services family and contribute to the timely delivery of cargo shipment, luggage, business to customer delivery, and on-time flights while operating safely and securely. We perform at the highest level for our customers every day, and strive to be an exceptional leader in our industry with our teams of cargo, passenger, ramp handling, and technical service experts in 164 airport locations, 18 countries, and on 5 continents. Are you ready to take off on your next career with us?
Job Summary
The classification of Customer Service Supervior includes the following: supervises, coordinates, and controls airport passenger service functions; monitors the quality and quantity of work performance; ensures compliance with Company rules and regulation and Company safety standards; trains subordinates. Areas of responsibility include all Passenger Service functions, Operations, and Weight and Balance and may include Cabin Services. Proactively monitors the work of assigned employees to ensure that customer satisfaction, safety, security, quality and employee relations meet or exceed standards. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. Read, understand and clarify the implementation of the site specific security plan and ensure that all WFS staff are issued with a relevant company ID and that they are required to display this identity badge. Ensures they administer practices in a fair and equitable manner, where all employees, customers, vendors and other third parties are treated with respect. The scope of the job may vary with the size of the operation and its primary line of business.
Responsibilities
  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Ability to compute rate, percent and interpret bar graphs.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Ability to interpret extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
  • Work in a high noise level environment.
  • Work with minimal supervision.
  • Cognitive skills to set priorities and use independent judgment.
  • Ability to handle stress.
  • Reports to work on a regular and timely basis.
Minimum Requirements
  • Associate's degree (A. A.) or equivalent from two-year college or technical school; six months to one-year related experience and/or training; or equivalent combination of education and experience.
  • Ability to work rotating shifts including weekends, holidays, and days off.
Preferred Skills
  • Ability to read, write and fluently speak and understand the English language.
  • Ability to write routine reports and correspondence.
  • Ability to speak effectively before groups of customers or employees of organization.
  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
Physical Requirements/Working Conditions
  • Ability to lift 70 pounds. No exceptions.
Perks & Benefits
  • Want your pay in advance? Access up to 50% of earned wages before payday and get paid up to two days early through the Branch app!
  • Are you a top performer who thrives on recognition? On the spot awards offered through the Awardco Platform including gift cards and more!
  • Need quality medical care? Multiple options for both full and part-time employees!
  • Want WFS Employee Extras? Travel Discounts, Pet insurance, Discount Shopping & More!
  • Looking to stay healthy and improve your life? Wellness Programs offered to all employees!
  • Want to invest in your future? 401k program offered with company match!
  • Looking to grow and have a career with us? Opportunity for Internal Mobility and transfers available!
WFS is an equal opportunity employer committed to employment equity and inclusion. We accept applications from all qualified individuals.

Job Summary

JOB TYPE

Part Time

INDUSTRY

Transportation

SALARY

$70k-95k (estimate)

POST DATE

05/26/2024

EXPIRATION DATE

06/24/2024

WEBSITE

wfs.aero

HEADQUARTERS

JAMAICA, NY

SIZE

7,500 - 15,000

FOUNDED

2015

CEO

OLIVIER BIJAOUI

REVENUE

$1B - $3B

INDUSTRY

Transportation

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About Worldwide Flight Services

FCS Frankfurt Cargo Services GmbH is a subsidiary of WFS Worldwide Flight Services, the world largest cargo handler and Fraport AG, the owner and operator of one of Europes largest commercial airports and the largest German airport group. FCS is the largest airline-independent cargo handler at Frankfurt Airport, offering comprehensive service packages that include complete physical handling and documentation of airfreight shipments. Its excellently trained staff handle about 750.000 tons of air cargo each year for customers, which include around 50 airlines.

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The job skills required for Part-Time Customer Service Supervisor include Customer Service, Customer Satisfaction, etc. Having related job skills and expertise will give you an advantage when applying to be a Part-Time Customer Service Supervisor. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Part-Time Customer Service Supervisor. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Part-Time Customer Service Supervisor positions, which can be used as a reference in future career path planning. As a Part-Time Customer Service Supervisor, it can be promoted into senior positions as a Customer Service Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Part-Time Customer Service Supervisor. You can explore the career advancement for a Part-Time Customer Service Supervisor below and select your interested title to get hiring information.

If you are interested in becoming a Customer Service Supervisor, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Supervisor for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Guide and direct customer service team towards achieving operational goals.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

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Step 3: View the best colleges and universities for Customer Service Supervisor.

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