41 Customer Experience Manager Jobs in Kansas, MO
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World Services is Hiring a Customer Experience Manager Near Kansas, MO
JOB DESCRIPTION:
We are looking to hire a full-time Senior Customer Experience Manager (CXM) for a Government client. The CXM will provide excellent customer service to our Government client and ensure that customer service escalations are handled quickly and through completion. The CXM is expected to understand the customer’s business needs to be able to quickly and thoroughly solve issues and earn the trust of the customer.
NOTE: MUST be a US Citizen and be able to obtain a Public Trust Clearance
Location: Onsite in Kansas City, Missouri
Role and Responsibilities:
- Track and monitor customer feedback
- Provide reports on customer “pulse” for management
- Review and update department processes and training to maximize efficiency
- Report and escalate customer issues to the appropriate group
- Lead a team of service technicians and service coordinators, hosting weekly standups and tracking tasks as needed
Minimum Required Skillset and Professional Experience:
- Must be a US Citizen
- Must be able to obtain a Public Trust Clearance
- Experience leading a team of service technicians and service coordinators
- 3 years of experience managing customer SLAs and support contracts
- 3-5 years of experience in a Customer Success or Customer-facing role, with a record of working with larger strategic accounts
- Proficient in Powerpoint
- Proficient utilizing email, video teleconferencing and phones
Job Type: Full-time
Pay: $110,000.00 - $130,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Professional development assistance
- Vision insurance
Experience level:
- 3 years
- 4 years
- 5 years
- 6 years
- 7 years
Shift:
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Application Question(s):
- This position requires a Public Trust clearance, which can only be obtained by US Citizens or US Green Card holders. Do you believe you'd be able to obtain a public trust clearance?
Experience:
- Customer relationship management: 3 years (Required)
- Team management: 3 years (Required)
Ability to Commute:
- Kansas City, MO 64114 (Required)
Ability to Relocate:
- Kansas City, MO 64114: Relocate before starting work (Required)
Work Location: In person
Job Summary
Full Time
Wholesale
$92k-137k (estimate)
04/09/2024
05/01/2024
worldservicesusa.com
WAYLAND, MI
25 - 50
2007
Private
ROBERT ARENDSEN
<$5M
Wholesale
Related Companies
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.
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