13 Client Experience Specialist Jobs in Kansas, MO
National Real Estate Insurance Group is Hiring a Client Experience Specialist Near Kansas, MO
- Receive new incident reports from clients.
- Contact Client regarding loss within one business day of receiving loss report.
- Request information and documents required for claim investigation.
- Advise Client on the required mitigation for type of loss.
- Organize and set-up claim file.
- Accurately record incident in Claim Reporting and Tracking Database.
- Update Claim Reporting and Tracking Database as necessary.
- Correspond with client, carrier and third party adjusters as directed by Manager Claims/Compliance.
- Assist Manager Claims/Compliance with investigations as necessary.
- Recommend changes/improvements to processes and client experience.
- Answer phone calls, as needed.
- Adhere to all ACM Policies and Procedures as developed and written.
- Regular and predictable attendance.
- Additional duties as assigned.
- High School diploma required, 4-year College degree preferred
- Two or more years in a Client/Customer Service position
- Property and Casualty Adjuster’s License or ability to obtain within 60 days.
- Specialized training in Insurance Continuing Education related to Claims.
- Industry specific affiliations are encouraged
- Experience in fast paced environment.
- Demonstrated ability to provide to provide superior internal and external customer/client service in adhering to the Mission and Guiding Principles of ACM.
- Above average skills in email and phone etiquette.
- Demonstrated ability in Microsoft Office Suite and ability to learn proprietary systems.
- General knowledge of Insurance Claims.
- Demonstrated ability to work with changing priorities.
Job Summary
Full Time
$42k-53k (estimate)
04/17/2024
06/16/2024
nreig.com
KANSAS CITY, MO
25 - 50
1999
MICHAEL WRENN
$10M - $50M
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The following is the career advancement route for Client Experience Specialist positions, which can be used as a reference in future career path planning. As a Client Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Specialist. You can explore the career advancement for a Client Experience Specialist below and select your interested title to get hiring information.
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