WHO WE ARE

Come join us. You’ll add value to one of the world’s most iconic consumer brands and be part of our company with a life-affirming purpose to inspire meaningful connections. Our products, content and experiences aim to enrich all lives by making a genuine difference in every life, every day, and our business is focused on bringing the value and relevance of Diversity and Inclusion to every brand, product, and person we touch. Our overarching enterprise D&I Framework and plans demonstrate our belief and value in having a diverse and inclusive workforce Hallmark’s D&I efforts will continue to represent ongoing progress and reinforce our commitment, as will our intentional focus on bringing more diverse talent into our business and onto our teams. Hallmark’s Consumer Experience (CX) Marketing Technology & Operations Team runs point on direct marketing campaign operations and is also responsible for planning and oversight of the technology roadmap for systems used across Hallmark’s Consumer Experience ecosystem – spanning Marketing, Creative, Data Insights & Analytics and Consumer Care functions.
WHAT YOUR ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE 

The Membership Experience Manager will be responsible for helping to bring a modern omni-channel membership experience to life for the Hallmark brand across multiple membership/loyalty programs, including the Hallmark Crown Rewards loyalty program. In this role, you will focus on digital and operational execution plans, shepherding the delivery of technology (traditional and digital) enhancements, exceptions and program requirements for both distribution channels and product strategies. Part of the accountability will include helping to advance the integration of digital capabilities and experiences across hallmark.com and our mobile app, working in close partnership with key product management leads. You must work effectively across multiple disciplines and partners to bring changes to life at shelf, in digital spaces and within Hallmark’s Consumer Care channel.

BASIC QUALIFICATIONS

The following is required to be considered for this role:

• Bachelor's degree or 4 years of professional work experience
• At least 5 years of experience in a leadership role in business, consumer products, marketing, or digital

PREFERRED QUALIFICATIONS

Your resume application will stand out if you have:

• Bachelor’s degree in Marketing or Business
• Strong collaboration and decision making skills
• Proven abilities to articulate and communicate messages, strategies and vision to diverse audiences
• Strong business and marketing acumen to exploit best marketing practices, yielding results
• Previous digital product management experience and / or previous experience managing loyalty/membership programs
• Proven experience in paid subscription marketing, with a track record of driving membership growth and retention
• Ability to problem-solve/troubleshoot operational or business issues
• Ability to professionally interact with all levels of an organization
• Excellent presentation, communication and writing skills
• Working knowledge of SQL

ADDITIONAL DETAILS

• This position is hybrid, working onsite headquarters in Kansas City, MO once a week and as needed for events and meetings.

Now’s your chance to embrace a future with Hallmark—just follow the instructions below to apply. 

You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF.

In compliance with the Immigration Reform and Control Act of 1986, Hallmark Cards, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. Hallmark does not generally provide sponsorship for employment. 

Employment by Hallmark is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in connection with the Hallmark Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. 

Hallmark is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national origin, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. 

HALLMARK – Because Connecting With Each Other Has Never Been More Important 

For more than a century, Hallmark has been bringing people together and improving the relationships that matter most. That’s why millions of people all over the world connect with the Hallmark brand. It has always been a mission so much bigger than any one of us who work here.

Today, we need empathetic learners, strategic thinkers, and enthusiastic visionaries with diverse experiences and skills to help us create the rest of Hallmark’s second century as we shift to a more digitally savvy, unified approach that combines the best of brick-and-mortar retail with the efficiency of dot-com spaces. Help us imagine what our next hundred years could look like! 

When you join Hallmark, we will go out of our way to make you feel like part of the team. In the day-to-day, we’ll make the best use of the skills and talents you already have. We’ll also give you leadership opportunities and show you multiple potential pathways to future success. 

Our culture of care for our consumers and for one another shows in the way we embrace different backgrounds, identities, and working styles, deliberately seeking out ways to be more inclusive both internally among our work groups and externally through the things we make and sell to our retail partners and consumers. We believe that a broadly inclusive, equitable approach is also our best path to future success. We’re seeking out those who can bring a fresh perspective to our business and would love your input as someone new to our team! We can only change and grow when we intentionally include new perspectives–like yours.