278 Customer Care Representative Jobs in Dallas, TX
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Woodbridge Home Solutions is Hiring a Customer Care Representative Near Dallas, TX
Overview
Who We Are:
We are in our 34th year of business at Woodbridge Home Solutions!
We are a company founded on the importance of giving back, driving solutions, building strong relationships, and doing the right thing.
We offerdesign assistance to help homeowners select the right combination of products to enhance their home’s beauty, reduce energy costs, and increase their home’s value.
Who You Are:
- Have an outgoing, friendly, and professional demeanor at all times when communicating with customers, recognizing that they will always remember how you make them feel.
- A commitment to providing each customer with a 5-STAR experience.
- A positive, flexible, and collaborative mindset.
- A willingness and ability to reflect on performance, receive constructive feedback, a desire to grow professionally, and a dedication to exceptional teamwork.
What You'll Be Doing:
- Respond to homeowner issues in a timely, efficient, and professional manner - related to production department or warranty items that need repair (this includes communicating by phone, email, or text).
- Conduct follow-up communications with homeowners and the production department to ensure that projects are 100% complete
- Actively participate in GuildQuality Survey reviews and follow up with homeowners and internal departments to increase survey response rates and satisfaction results.
- Schedule quality control inspections within company guidelines.
- Update Customer Care database and/or IT application systems with scheduling dates, service providers, and other information required.
- Coordinate and schedule technicians to perform necessary Customer Care repairs in the homeowner’s home. Create and confirm accurate schedules for Customer Care requests.
- Track and review industry trends and work with the production department on improvement opportunities. Seize opportunities to benchmark and share best practices with other division offices and departments.
Hard-Skills Needed:
- Basic computer skills
- Organizational skills
- Phone Ettiquette
What We Offer:
- $18/HR plus bonuses
- Full package of benefits (vision, medical, dental, 401k, etc.)
- Paid Holidays
Posted Min Pay Rate
USD $18.00/Hr.Posted Max Pay Rate
USD $20.00/Hr.Job Summary
Full Time
$37k-46k (estimate)
03/28/2024
04/26/2024
woodbridgehomesolutions.com
Dallas, TX
50 - 100
Related Companies
The job skills required for Customer Care Representative include Scheduling, Customer Care, Dedication, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Representative positions, which can be used as a reference in future career path planning. As a Customer Care Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Representative. You can explore the career advancement for a Customer Care Representative below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Representative job description and responsibilities
They help customers with their queries and complaints.
01/08/2022: Anchorage, AK
Customer care representatives are the front-line of support for clients and customers and they help to ascertain that customers are satisfied with services, products, and features.
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That means that many traditional tasks handled by customer care representatives, such as submitting forms and changing appointments are being automated and controlled by cloud-based patient portals to add convenience to the patient experience.
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Resolves customer questions and problems regarding accounts, payments, products, and services.
03/11/2022: San Antonio, TX
A customer care representative has the primary role of providing exemplary customer service to the clients of the organization.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Representative jobs
Some employers/recruiters usually require candidates for the customer care representative job to have acquired several years of professional and/or proven work experience as a customer care representative or support before they are hired.
02/01/2022: Pittsburgh, PA
Workers must be patient and polite, especially when dealing with difficult or angry customers.
02/04/2022: Binghamton, NY
Learn the basics, then move on to bigger things.
01/01/2022: Lubbock, TX
Customer care representatives need education, on-the-job training, and several soft skills and experience to succeed.
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Step 3: View the best colleges and universities for Customer Care Representative.
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