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At MasteryPrep, we blend customer service excellence with educational technology to profoundly impact student success. As our Customer Care Manager, you will lead the charge in providing seamless and supportive interactions with our products and services. Your role is crucial in guiding a team that delivers outstanding support to educators and students, embodying our commitment to making education accessible and impactful.
In this vital position, you will develop a team of agents skilled in offering top-tier customer service, resolving issues swiftly and empathetically. Your technical acumen and customer service expertise will be key in fostering an environment where every inquiry is an opportunity to bolster trust in MasteryPrep's mission. You'll ensure that our Customer Care Team operates with efficiency and empathy, making our experience more attainable and enjoyable for our customers.
Your leadership will not only enhance our product support system but also play a significant part in leveling the playing field in education. With a focus on proactive and responsive service, you will help MasteryPrep meet educators and students where they are, providing crucial support exactly when it's needed.
Responsibilities will include:
About Us
Nearly 90% of low-income students graduate high school without a college-ready ACT or SAT score. MasteryPrep’s mission is to level the playing field in education by offering the most effective test preparation available – made accessible to all students.
Through more than 10 successful years of partnering with school districts and institutions on college readiness services and resources, MasteryPrep has surpassed one million students served since the company’s founding in 2012.
MasteryPrep increased its student outreach by 70 percent in 2021 and is ranked among the Inc. 5000 “Fastest Growing Companies,” featured by “Entrepreneur 360,” and selected among the “Growth Leaders” by Louisiana Economic Development.
When we ask our employees what they love most about working for MasteryPrep, it comes down to the mission, the people and the challenge.
Full Time
Print & Book Publishing
$76k-98k (estimate)
03/15/2024
06/10/2024
masteryprep.com
BATON ROUGE, LA
100 - 200
2013
Private
CRAIG GEHRING
$5M - $10M
Print & Book Publishing
MasteryPrep offers a college and career readiness preparation programs and test for students preparing for ACT test.
The job skills required for Customer Care Manager - REMOTE include Customer Service, Leadership, Initiative, Coaching, Insight, Onboarding, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Care Manager - REMOTE. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Care Manager - REMOTE. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Care Manager - REMOTE positions, which can be used as a reference in future career path planning. As a Customer Care Manager - REMOTE, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Care Manager - REMOTE. You can explore the career advancement for a Customer Care Manager - REMOTE below and select your interested title to get hiring information.
If you are interested in becoming a Customer Care Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Care Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Care Manager job description and responsibilities
Customer Service Managers listen to the needs and desires of customers and lead a team of Customer Service Representatives.
04/24/2022: Gary, IN
Customer service managers ensure customers are satisfied at all times before, during, and after a visit or transaction.
04/15/2022: Laramie, WY
They keep up with current customer success trends to ensure they are up-to-date with customer expectations.
02/16/2022: Gastonia, NC
Customer care managers look out for their customer’s business and work with them to find solutions to pain points.
02/14/2022: Las Vegas, NV
Maintain accurate records and document all customer service activities and discussions.
02/09/2022: Albany, GA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Care Manager jobs
Take time to understand what each customer needs and help customers take the shortest route possible.
03/05/2022: Saint Cloud, MN
Practice active listening and figure out a plan to help customers right then and there.
05/08/2022: Hartford, CT
An aspiring Customer Service Manager needs a strong set of management, leadership, and business skills to take their career to the next level.
05/09/2022: Wilmington, DE
Customer service managers must also create an environment where employees feel valuable to the organization.
04/21/2022: Evansville, IN
The customer service manager must be able to work with people with different needs.
03/03/2022: Birmingham, AL
Step 3: View the best colleges and universities for Customer Care Manager.