The uptown Dallas office of Winstead PC, a Texas-based, 300 attorney law firm, is seeking an experienced client accounts specialist to work as a member of our client accounts team. The client accounts specialist provides our clients (both clients of the Firm and our billing attorneys) with a high level of customer service while collecting outstanding accounts receivable and resolving client disputes. Job Duties Include:Work diligently to build a reliable, trusting relationship with assigned attorneys. They need to know they can trust you with their clients and you will keep them informed of issues and progress at all times.Review assigned accounts; discuss status of slow paying and/or delinquent accounts with attorneys, and take action based upon department policies and procedures as set by the Firm.Communicate with clients based upon pre-determined procedures documenting status using collection software. Calendar appropriate follow ups with clients and/or attorneys until the account is brought current.Respond timely to incoming phone calls and emails from clients, attorneys and staff.Identify client disputes, discuss with the attorney, research and resolve, keeping the client accounts manager informed, where appropriate.Negotiate payment plans and/or settlements subject to client accounts manager’s approval.Produce, print or email pertinent reports to attorneys as requested and/or as necessary.Participate in the printing, organizing and mailing of monthly reminder statements.Follow up on questions generated from reminder statements being sent to clients and respond to clients.In conjunction with the billing attorney, recommend those clients to be turned over for third party collections to the client accounts manager.Prepare reports which reflect client account status and other reports as necessary, as requested by client accounts manager.Monitor write-down and write-off requests for proper approval authority.Meet regularly with the client accounts manager and other department staff to promote efficiency and effectiveness in department operations and results obtained.Monitor and inquire upon aged unbilled time pursuant to department procedures and document in collection software.Review retainers pursuant to department procedures and document or refund timely. Requirements:Minimum three (3) years commercial collections experience, preferably with a law firm or other professional services firm.Some college in accounting or business is preferred.Self-starter with proven history of collection skills.Ability to analyze problems, recognize the significance thereof and take appropriate action.Proficiency in Microsoft Word and Excel.Familiarity with A/R collection software (i.e. Star Collect, ARCS).Familiarity with LMS V or LMS desirable.Effective written and verbal communication skills.Must be customer service oriented.