ROLE PROFILE: Sr. Manager, PMO

WINGSTOP RESTAURANTS, INC.

ROLE PROFILE OVERVIEW

ROLE TITLE

Sr. Manager, PMO

ROLE LOCATION

GSC

REPORTS TO NAME

TEAM

Development

REPORTS TO TITLE

VP Construction and Design

ROLE PROFILE DESCRIPTION

ð FULL-TIME

ð PART-TIME

______________

HOURS PER WEEK

ð CONTRACTOR

ð INTERN

ð EXEMPT

ð NONEXEMPT

WHO WE ARE

We’re not in the wing business. We’re in the flavor business. It’s been our mission to Serve the World Flavor since we first opened in 1994, and we’re just getting started. 1997 saw the opening of our first brand partner operated Wingstop location, and by 2002 we had served the world one billion wings. It’s flavor that defines us and has made Wingstop one of the fastest growing brands in the restaurant industry.

Above all else – our success is largely due to our people and our core values, or what we call The Wingstop Way of being entrepreneurial, service-minded, fun and authentic. We believe having a strong people foundation centered on these collective values creates a crave-worthy culture and talented team, as well as ensures our brand is poised for accelerated growth. We all win together.

YOUR IMPACT

Establish and maintain project management standards, processes, and best practices, ensuring that projects are executed efficiently. Further, they also enable optimal utilization of resources, help a business achieve strategic objectives, and protect it against market volatility.

WHAT YOU’LL DO

• Work on process improvement, cost improvements, providing guidance on PMO Policies and Processes, overseeing project management, and collaborating cross-functionally within the organization to develop projects and programs. 
• Develop and implement a comprehensive plan to foster improvement in different areas of the business, including establishment of a cross-functional team.

• Establish, implement, and monitor quantified targets and metrics, and monitor recurring achievement against these metrics

• Focus on not only establishing a framework and planning, but driving implementation to improve customer results, including customer satisfaction

• Identify, Implement, and Manage Projects Required to Achieve Business Objectives for the Development team

• Together with leadership, identify and assess potential improvement projects

• Create and propose business case, including schedule and major milestones, for approval and execution of projects, identifying key opportunities for process improvement and cost savings

• Drive implementation of improvement, including the development of project timelines and deliverables

• Responsible for successful on-time / on –budget completion of all milestones

• Performs resolution and risk mitigation with management personnel

• Manages resource readiness across the organization, ensuring key resources are committed and prepared to execute implementation of projects.

• Establish and lead cross-functional teams comprised of key stakeholders to ensure successful project development and implementation

• Maintain documentation for regular reporting at Executive Staff Meetings 

• Act as the primary interface for implementation of improvement projects throughout the Development team and across other organizations when required

• Create and provide documentation in support of projects to ensure a smooth implementation throughout the organization
• Ensure communication with and alignment among the extended set of key stakeholders (Business Unit leadership, Program leadership, leadership of key functional areas)

• Conduct regular reviews of performance indicators related to development activities and budgets

• Establish executive level and working level monitoring and reporting formats

• Determines optimal internal processes and structures based on knowledge of company, product and customer

• Works directly with internal customers and suppliers in order to adequately plan for future demands

• Will be the primary interface for all development project improvements and senior leadership reporting on project advances

WHO YOU ARE

HUMBLE: You feel there is always opportunity to further your personal and professional growth. 

HUNGRY: You have a fire in you to keep pursuing excellence, particularly in a fast-paced, dynamic environment. 

SMART: You have a high degree of emotional intelligence and a thirst for knowledge. You have the aptitude to work both independently and collaboratively, the talent to apply sound, strategic thinking, and analysis to address a variety of business circumstances, and the capability to produce high-quality, detail-oriented work within a fast-paced environment.

SERVICE-MINDED: You consider others at every turn by exercising your responsibilities in an energetic, proactive and organized way. 

ENTREPRENEURIAL: You work with an owner’s mentality when collaborating cross-functionally as you manage multiple concurrent projects from inception through execution.

BENEFITS

FLAVOR PERKS:

FUN IS THE BEST FLAVOR:

Wingstop provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law.