3 sr customer success manager Jobs in addison, tx
CarOffer is Hiring a Senior Manager, Customer Success Near Addison, TX
- Manage a team of Managers and Individual Contributors and lead by example.
- Holds self and others accountable for achieving results, following processes, and delivering high standards of accuracy and efficiency in their work.
- Comfortable and proficient in the implementation of customer success processes and methodologies.
- Lead strategic and operational initiatives to improve Customer Success team metrics such as NPS.
- Occasional spot coaching, as well as more formal organized sessions in the interest of upscaling members of the team on a professional and personal basis.
- Sets an example for using all types of success engagements in a way that strengthens the relationship and perceived value for the customer.
- Work cross-functionally while effectively communicating, formally and informally, with other departments to communicate the needs of CarOffer customers and product requirements.
- Commitment to servicing our customers with a sensitivity to both the time impact of our support and their operational hours; which may include some extended or later hours, weekends, and holidays.
- Assist team members in helping to resolve escalated and sophisticated customer issues.
- Be an analytical thought leader who uses data, and specifically CRM reporting (Hubspot), to provide your team with helpful insights and process improvements.
- Review individuals' work, listen to calls, and engage your team members to ensure great customer experience and a culture of continuous improvement in how we support our customers and dealer partners.
- Conduct regular 1-1's with team members to provide feedback and coaching on an ongoing basis.
- Work with manager and product authorities to ensure we are aware of integration priorities, service changes and delivering up to date processes and support.
- 5 year of customer success experience or equivalent experience.
- Comfortable with change, and adaptable to the needs of our organization.
- Team-first mindset, with ability to juggle multiple responsibilities while overachieving.
- Consistent track record of decisiveness and accountability in previous roles.
- Proven approach of providing servant leadership through emotional intelligence and confidence.
- Creates a positive and engaged work environment by building trust and empowering and motivating team members.
- Willingness to have difficult conversations both internally and externally.
- Demonstrated superior customer success skills and tried thoroughness of work.
- A proven clear, professional, and informative communication style.
- Strong cross-functional communicator, working effectively with all parts of the organization.
Job Summary
Full Time
$101k-143k (estimate)
04/07/2024
06/06/2024
caroffer.com
Plano, TX
50 - 100
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The following is the career advancement route for Senior Manager, Customer Success positions, which can be used as a reference in future career path planning. As a Senior Manager, Customer Success, it can be promoted into senior positions as a Customer Success Director that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Senior Manager, Customer Success. You can explore the career advancement for a Senior Manager, Customer Success below and select your interested title to get hiring information.
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