About Us:Windstream is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S.Windstream offers bundled services, including broadband, security solutions, voice, and digital TV to consumers. The company also provides data, cloud solutions, unified communications and managed services to business and enterprise clients. The company supplies core transport solutions on a local and long-haul fiber-optic network spanning approximately 150,000 miles.What You’ll Do:The Enterprise Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in Windstream.Proactively engage customers to provide product and feature updates, helps customers increase usage of product features, facilitates product training, and identifies opportunities to deepen and expand customer relationships based on real-time insights into customer needs. Orchestrates issue resolution on behalf of the customer and is often the primary point of contact working with other teams behind the scenes to deliver on the customer promise. Execute customer check-in schedules to ensure the right solutions are top of mind Collaborate with Sales Executives on defining the strategy and vision for key customersConduct regular customer check-ins to build trust, introduce products and features, intervene where there are issues, and consistently achieve high customer satisfaction Initiate opportunities and partner closely with Sales to ensure the Sales Executive is appropriately positioning such opportunities to drive tangible business value for the customer.Partner with Elite Care and Service Delivery to prioritize issues.Address the root cause of problems to improve the customer experience. Do You Have:Customer relationship skills and a solution focus.Experience in expanding adoption at enterprise customers.Understanding of value drivers in recurring revenue business models.Understanding of the SD-WAN and UCaaS product suites.Technical ability to speak to customers.Cross-disciplinary collaboration skills. College degree and 5 years related experience; or 9 years professional level related experience; or an equivalent combination of education and professional related experience. Physical Tasks- Standing Occasionally: 0-33% | Walking Occasionally: 0-33% |Sitting and Stationary: Continuously: 67-100% | Bending: Occasionally: 0-33% | Crouching: Occasionally: 0-33% | Carrying: Occasionally: 0-33% | Reaching: Occasionally: 0-33% |Lifting -Lowering >1-15 lbs: Occasionally: 0-33% | Repetitive Hand Action: Medium Dexterity: Continuously: 67-100% | Fine Manipulating: Frequently: 34-66%Audio Visual Needs - Hearing: Continuously: 67-100%| Near Vision: Continuously: 67-100% | Far Vision: Occasionally: 0-33% | Peripheral Vision: Occasionally: 0-33%Equipment Used in Job Performance: Computer, Printer, Fax, Telephone, Basic Office Supplies, Copier The starting compensation range for this job is $67,000 to $81,500.