Azuga Company Overview Azuga, a Bridgestone Company, is a mission-driven team committed to remaining the fastest growing enterprise fleet management mobility solution in the industry. With vehicle GPS fleet tracking, safety camera solutions, driver safety and vehicle diagnostics for small business and enterprise fleets, our fleet management system, and therefore our teams, are helping fleet managers and drivers make smarter decisions when it comes to vehicle maintenance, cost-savings and safety. We are a group of builders and doers - building the foundations of a dynamic marketing team and marketing strategy to deliver amazing results for our customers and our sales partners. We are a team with a strong commitment to customer-driven innovation, data-based decision making and a commitment to learning through experimentation. As a part of Bridgestone, the opportunities can be endless across the broad spectrum of businesses in the Bridgestone portfolio. If this is your type of work and the type of environment you want to work in, we encourage you to explore our job opportunities. Job Category Sales & Marketing Position Summary Azuga’s Customer Experience team is looking for organized individuals who enjoy working in a fast-paced environment. You will provide efficient and proactive account management. In this role, you will assist customers with day to day tasks while growing a long-term business relationship with multiple points of contact. In this position, you will work to expand revenue and drive customer retention. You will become the voice of the customer and collaborate with the appropriate internal departments to best accommodate the customer’s needs and deliver a World Class customer experience. ** This position has the option to be a remote opportunity ** Pay Range: $55,000.00 - $102,000.00 Responsibilities Proactively manage all aspects of assigned accounts. Use disciplined account planning to maintain client relationships, enhance customer satisfaction, and increase account penetration. Responsible for handling customer complaints by investigating problems and providing solutions. Resolve client issues in a timely and thorough manner; escalate issues to management as appropriate. Develop a comprehensive understanding of our solutions and how they overcome customer challenges. Proactively identify account risks and drive churn reduction. Work with cross functional teams to develop strategies and materials to increase the quality and efficiency of support to customers. Drive strategic add-on and renewal business to Enterprise customers. Develop a long-lasting trusted advisor relationship with assigned accounts. Assess level of service and help the customer gain greater value from the Azuga solution. Maximize revenue growth into Enterprise accounts. Participate in cross sell and up sell opportunities. Use consultative sales skills to identify customer opportunities that lead to a value-driven solution. Prepare accurate forecasts and document activities in the CRM tool. Specific Job Skills Customer centric orientation with experience in managing multiple accounts. Demonstrated background in sales and negotiations. Skilled at establishing solid, long-lasting relationships. Effective communication with the ability to communicate at all levels. Strong conflict management and objection handling skills. Ability to work within a fast-paced corporate culture. Ability to multitask, prioritize and manage time effectively to meet strict timelines. Ability to use independent judgment to handle customer issues efficiently. Active listening and presentation skills. Job Scope Regular communication with Enterprise level customers to help build and maintain strong working relationships. Operate independently with minimal supervision and may have to use a high degree of creativity to accommodate customer needs. Fulfill the needs of customers by providing services through phone calls, email, virtual and face to face meetings. Contacts sometimes contain confidential/sensitive information and discretion is a must. Education and Experience Minimum 2 years of business to business account management and sales experience; preferably information technology experience. Salesforce experience preferred. Minimum Qualifications Typically requires a bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience Bridgestone is proud to be an Equal Employment Opportunity / Affirmative Action employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law. Employment Eligibility If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment. Based in Nashville Tennessee, Bridgestone Americas, Inc. is the U.S. subsidiary of Bridgestone Corporation, the world’s largest tire and rubber company. Bridgestone Americas and its subsidiaries develop, manufacture and market a wide range of Bridgestone, Firestone and associate brand tires to address the needs of a broad range of customers, including consumers, automotive and commercial vehicle original equipment manufacturers, and those in the agricultural, forestry and mining industries. The companies are also engaged in retreading operations throughout the Western Hemisphere and produce air springs, roofing materials, and industrial fibers and textiles. The Bridgestone Americas family of companies also operates the world’s largest chain of automotive tire and service centers. Guided by its global corporate social responsibility (CSR), commitment Our Way to Serve, Bridgestone embraces its responsibility as a global leader by striving to improve the way people move, live, work and play.