Description. Essential Functions. . Coordinates and performs a range of department support activities. serves as a liaison between other divisions/departments. Provides administrative support such as answering inbound telephone calls, checking on ship dates, offering information on all products, updating new account information and inputting call notes in CRM system. Communicates with customers, colleagues, dental technicians, and managers in a p...
Description. Essential Functions. . Acts as an Account Manager for assigned New and Restart accounts. Takes ownership and personally follows each customer through their onboarding journey and serves as a single point of contact for account creation, vetting, introduction/welcome calls, follow up calls, and any other necessary contact. Establishes, develops, and maintains strong and effective relationships with Customers by consistently providing ...
Essential Functions. Acts as an Account Manager for assigned New and Restart accounts. Takes ownership and personally follows each customer through their onboarding journey and serves as a single point of contact for account creation, vetting, introduction/welcome calls, follow up calls, and any other necessary contact. Establishes, develops, and maintains strong and effective relationships with Customers by consistently providing high levels of ...
Description. Essential Functions. . Evaluates cases with level 1 and level 2 technical complexity. Ensures telephone calls and other inquiries are effectively addressed and efficiently resolved to increase output and eliminate unnecessary delays. Collaborates with multiple business units within the organization and acts as a liaison to communicate case inquiries and updates to gain better visibility and transparency. Trains and coaches team membe...
Essential Functions. . Loads and organizes case distribution carts according to established guidelines. Timely delivers cases to next production process upon completion of previous process. Timely distributes cases to and from designated distribution centers and Dental Technicians. Utilizes technician profile cards to effectively distribute cases based on technician skill level. Monitors case flow for rush cases. distributes rush cases with urgen...
Opens inbound cases and applies spray. Scans and captures digital picture of case with image capture system. Scans tracking number and Rx associated with case. Properly applies labels and tags to cases, Rx sheets, and all items in case box for proper routing throughout production facility. Checks invoice with content of case box to ensure documents match case. Maintains knowledge of Standard Operating Procedures (SOPs) for Order Processor I. adhe...
