Description

Job Overview :

The Executive Housekeeper is responsible for the overall coordination and execution of the casino EVS and Hotel Housekeeping departments and its endeavor to keep the property clean, well maintained and serviced according to company and AAA four diamond specifications.

Purpose :

Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System :

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer.

The resulting creation of wealth will grow opportunities for all.

Duties and Responsibilities :

• Projects a positive image
• Engages with all guests and Team Members
• Recruits staff, screen applicants and conduct auditions for employment
• Actively coaches, mentors and develops team members
• Monitors departmental service levels ensuring that standards are met and maintained.
• Manages departmental expenses ensuring budgetary margins are maintained
• Ensures that team members are attentive to guest needs
• Acts as "Manager on duty" representing the property in resolving guest conflicts
• Keeps staff informed of pertinent information
• Liaises with other departments as operational issues arise
• Ensures that an adequate number of vacant / clean / inspected rooms are available throughout the day
• Actively inspects guestrooms and common areas ensuring each is clean and well maintained
• Administers an active Maintenance Request and Property Inspection programs
• Generates shift reports recording key hotel statistics and incidents
• Limits the number of accidents and injuries by promoting job safety
• Other duties & responsibilities as assigned

Job Requirements : (please ensure you meet the listed requirements prior to applying)

• High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
• Must be twenty-one (21) years of age or older
• Bachelor's Degree in Related Field AND two (2) years Supervisory experience- required
• OR Four (4) years' experience in a Management position- required
• OR Four (4) years' experience in a Supervisory position with Wind Creek Hospitality- required
• Five (5) years hotel supervisory experience in a 3 Diamond or above hotel- required
• Must successfully pass job interview, including a guest service audition
• Must be able to lift and carry up to 50 lbs.
• Must be able to stand and / or walk for entire shift
• Must be able to work effectively in a fast paced, high volume environment
• Must be able to operate standard office equipment - phones, computers, etc.
• Must possess and maintain a valid state driver's license is required
• Must be in good physical condition and able to pass a physical fitness test if administered
• Willing to travel and participate in training as recommended or required
• Must have an Occupational License (or the ability to obtain and maintain a license) pursuant to the Illinois Gaming Act and remain in good standing with the Illinois Gaming Board as a requirement for this position

Online applications are accepted at http : / / www.windcreekhospitality.com / Careers . For internal employees please submit your Internal Job Posting Form to your property's Human Resources office.

Last updated : 2024-05-09