At Winchester Interconnect, we dream big, have fun, and get stuff done! 

Our mission is to inspire the most innovative team, designing and delivering interconnect solutions that empower customers to shape the future. How do we do that? We focus on our people. We’re committed to engaging talent of all experiences, skill sets, backgrounds, and walks of life. Come be a part of a great story! 

The Customer Service Representative will serve as a pivotal point of contact for both internal teams and external customers. This role will primarily focus on assisting with administrative tasks, order entry, and addressing customer service issues to ensure smooth operations and exceptional customer satisfaction. 

Qualifications & Requirements:

• High School diploma or equivalent; degree in Business Administration or related field preferred
• Previous experience in a sales support or administrative role, preferably in the manufacturing or related industry
• Excellent communication and interpersonal skills, with the ability to interact professionally with customers and stakeholders

• Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities effectively
• Proficiency with Google workspace (Gmail, Drive, Sheets, Docs, Slides)
• Ability to work independently and as a part of a team in a fast-paced environment
• Knowledge of sales processes and customer service principles

Our values of Accountability, Collaboration, and Empowerment (ACE) guide our every action, enabling us to passionately serve our customers and ourselves.

What will you be Accountable for?

• Assisting with entering customer orders accurately and efficiently into the system
• Coordinating with internal teams including engineering, production and shipping
• Monitoring order status and providing updates to customers
• Acting as the point of contact for customer inquiries and concerns, providing timely and professional responses via phone or email
• Preparing and distributing sales-related documents, including quotations, invoices, and reports
• Administrative tasks such as data entry and maintaining customer records 
• Maintaining a strong relationship with customers and providing exceptional service to enhance customer satisfaction and loyalty

How will you Collaborate?

You will collaborate with internal teams to escalate and resolve complex customer issues, ensuring a seamless resolution process. 

What are you Empowered to do?

• Identifying customers’ needs, clarifying information, researching every issue — providing solutions
• Track and monitor sales activities, prepare reports, and provide insights to support sales strategies and decision-making

Communication Systems We Use:

• Google Workspace
• BambooHR
• Paycom & ADP
• AwardCo

For a sneak peek into some of our benefits and to learn more about our career opportunities, click here https://www.winconn.com.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. In addition to federal law requirements, Winchester Interconnect complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

Winchester Interconnect expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status.

Average hourly pay range $20 up to $26 (DOE), plus benefits

***Candidate Inquiries Only-No Third-Parties***