PrideStaff is seeking a Customer Service Representative in San Marcos, Ca.
Customer Service Representative
Duties include but not limited to:
1. Assist in answering high volume, multi-line phone system, and directing to appropriate
departments
2. All things Customer Service EG. (order status, shipping info, sending confirmations to
customers, filing Fed Ed, UPS Claims etc.
3. Take customer calls and provide accurate, satisfactory answers to their queries and concerns
4. De-escalate situations involving dissatisfied customers, offering patient assistance and support
5. Guide callers through troubleshooting, navigating the company site or using the products of
services
6. Review customer or client accounts providing updates and information about billing, shipping,
warranties and other account items
7. Collaborate with other call center professionals to improve customer service
8. Data entry
9. Keeping office areas clean/organized
Other administrative support as necessary/requested
Requirements:
Type 50 WPM
Knowledge of Microsoft Outlook, Excel, Word, Genysys, Sage and NetSuite
Ability to multi-task in a fast paced environment with a sense of urgency
Professional, Customer First attitude
Excellent verbal and written communication
Be able to organize, prioritize and multi-task to complete daily tasks with minimum supervision
Have the ability to use independent judgment when needed
Be dedicated, motivated, and have a strong work ethic
Be responsible, punctual and dependable
This position allows room for growth and additional responsibilities, so we are looking for
someone with the drive to excel!
Compensation / Pay Rate (Up to): $18.00 - $18.00 Per Hour