149 Patient service representative Jobs in Philadelphia, PA
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Wills Eye Hospital is Hiring a Patient service representative Near Philadelphia, PA
EOE Statement We are an equal employment opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.
About the Organization Wills Eye Hospital, located in Philadelphia, Pennsylvania, is a global leader in the treatment of eye disease.
Established in 1832 as the America's first eye hospital, we are one of the world's premier eye care facilities and the #2 best hospital in the nation for ophthalmology as ranked by U.S. News & World Report.
Our clinical expertise, state-of-the-art diagnostic testing and advanced surgical capabilities make Wills Eye a worldwide referral center where more than 250,000 patients are treated annually.
From common eye problems to rare sight-threatening diseases, Wills Eye provides general eye care and comprehensive ophthalmic specialty services that attract patients throughout the Philadelphia metropolitan area, across the country and around the world.
Today, we continue to shape the science and medicine of ophthalmology, thanks to our talented, skilled physicians and staff who are dedicated to improving and preserving sight.
Description
Full-time Patient Service Representative
Philadelphia, PA 19107
Primary Function :
Greets patients courteously, registers patients for their appointments efficiently and accurately, makes appropriate follow up appointments and enters the patients' charges accurately.
This position requires working patiently, efficiently and accurately to ensure an ideal patient experience.
Essential Duties and Responsibilities :
- Ensures that all patients are greeted in a friendly and professional manner.
- Ensures that all patients are registered in a timely manner with the appropriate demographic information and insurance information entered into NextGen practice management system.
- Ensures that the patient's insurance has been verified and any necessary referrals and / or authorizations are obtained prior to being seen.
Alert manager to any problems with a patient's coverage and jointly decide if the patient must pay for services or reschedule their appointment.
Registrar will always take into consideration the medical urgency of a patient's condition when making this determination.
- Ensures that the resident and staff attending have signed the charts prior to entering any charges.
- Makes appropriate appointments for the patient by carefully reviewing the physician's instructions on when and where to follow-up.
When there is confusion, seek out a physician or manager for clarification.
- Communicates with patients if there is a long wait expected and continue to give patients updates as to the expected wait times.
- Communicate with the technicians as necessary to service a patient's needs.
- Understands insurance terminology and educates patients on insurance challenges and alerts patients to the need for referrals, etc.
- Uses good judgment and initiative, communicates effectively and adapts to variations in workloads, assignments and interpersonal situations as needed.
- Respects and protects the patients' rights to confidentiality and privacy and discloses information only for professional purposes which are in the patients' best interest with full consideration of their legal rights.
- Formulates and maintains effective working relationships with peers / management and functions as an effective team member.
Position Requirements
Educational requirements :
High school diploma or equivalent required
Experience :
- 2 years of experience in health care required
- Exceptional customer service practices required
- Proficient with ICD-9 codes, CPT coding, medical terminology and HIPAA regulations preferred
- The ability to verbally communicate information to staff and patients in a professional customer focused manner required
- Experience using a computer in an office setting and familiarity with navigating EHR / EMR interfaces
Category ClericalFull-Time / Part-Time Full-TimePosition Patient Service RepresentativeNumber of Openings 1Exempt / Non-Exempt Non-ExemptLocation Wills Eye Hospital
Last updated : 2024-05-14
Job Summary
Full Time
Ambulatory Healthcare Services
$41k-55k (estimate)
05/06/2023
05/15/2024
willseye.org
WILLIAM PENN ANNEX WEST, PA
200 - 500
1832
JERI MOGLE
$10M - $50M
Ambulatory Healthcare Services
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The job skills required for Patient service representative include Confidentiality, Communicates Effectively, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient service representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient service representative. Select any job title you are interested in and start to search job requirements.
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If you are interested in becoming a Patient Service Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Service Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Service Representative job description and responsibilities
Patient service representatives are sometimes known as patient advocates, patient access specialists or service coordinators.
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May schedule appointments for a multi-specialty group, and have a working knowledge of providers, understanding systems, processes, and services rendered.
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Patient Service Representatives provide excellent customer service and assist patients by completing general office and registration tasks before and after patient visits.
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A Patient Service Representative needs to have strong organizational skills along with the ability to think on their feet when faced with new situations that arise throughout each day within a professional medical environment.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Service Representative jobs
Open the Patient Service Representative Cover Letter Template.
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Patient confidentiality must remain a primary concern.
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Know how to feel, express and receive gratitude.
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Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
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Deeply familiar with managing patient flow and ensuring that all empty appointment slots are filled according to the facility’s protocol.
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Step 3: View the best colleges and universities for Patient Service Representative.
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