89 Patient Services Representative Jobs in Philadelphia, PA
Good Shepherd Rehabilitation Network is Hiring a Patient Services Representative Near Philadelphia, PA
- JOB SUMMARY
- Schedule and confirm patient appointments.
- Compile and record medical charts, reports, and correspondence.
- Answer telephones, and direct calls to appropriate staff.
- Receive and route messages and documents to appropriate staff.
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
- Instruct patients to complete documents, case histories, and forms such as intake and insurance forms.
- Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications to prepare insurance demographic sheets, daily schedules, reports, therapist productivity, unit statistics, letters, and medical records.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Perform various clerical and administrative functions, such as ordering, receiving and maintaining an inventory of supplies.
- Maintain pleasant and positive disposition during every face to face and telephone patient interaction.
- Able to maintain order of a large number of medical records and confidential documents appropriately.
- Manages difficult customers and implements service recovery techniques to ensure positive patient relations.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Clean and organize work area and disinfect equipment after treatment
- Change linens, such as bed sheets and pillow cases.
- Arrange treatment supplies to keep them in order.
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- ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
- Essential Accountabilities
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Uses resources wisely – as if they were one’s own.
- Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Anticipates patients’/customers’ needs and acts accordingly.
- Works to enhance patient satisfaction
- Assist patients and families
- Analyzes problems from the customers’ point of view.
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Applies learning for improved performance.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
- Customer Service Skills
- Patient Wait Time
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- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
- Patient Care Providers
- Participates in Entity and Department wide initiatives for Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Validation of annual competencies required for the position
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- OPERATIONS
- Essential Accountabilities
- Scheduling Functions
- Patient Identification
- Registration-Patient Information Updates
- Check-in Process
- Check-out Process
- Cash Collection
- Billing
- Insurance Verification Process
- OHS Processing (site specific)
- Management of Medical Records
- Telephone
- Patient Care
- Department Productivity (site specific)
- Financial Counselor
- Management of Medical Records
- Open Function
- Close Function
- Transcription (site specific)
- Performs Multiple Tasks
- Flexibility
- Clinical Work Processes
- Attendance/Time Management
- Departmental Meetings
- Personal Impact
- Health System ID is worn in accordance to GSPP policy
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- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
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- Work Experience
- Previous healthcare experience preferred
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- Licenses / Certifications
- IDX Certification required
- Sunrise Billing system certification may be required
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Job Summary
Full Time
$36k-43k (estimate)
02/01/2023
06/29/2024
goodshepherdrehab.org
Allentown, PA
500 - 1,000
Related Companies
The job skills required for Patient Services Representative include Customer Service, Scheduling, Patient Care, Billing, Patient Registration, Time Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Representative positions, which can be used as a reference in future career path planning. As a Patient Services Representative, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Representative. You can explore the career advancement for a Patient Services Representative below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Representative, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Representative for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Representative job description and responsibilities
The Patient Services Rep reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditat
02/28/2022: Vallejo, CA
Primary responsibilities are accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement.
02/15/2022: Kennewick, WA
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
03/07/2022: Saint Cloud, MN
Patient service representatives smooth out the emotional and mental bumps by advocating for the consumer through all phases of medical treatment.
12/16/2021: Fort Wayne, IN
This position creates patient records, provides documentation as appropriate to patients, and collects and applies patient payments.
02/11/2022: Troy, NY
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Representative jobs
Representatives must use quality customer service techniques to ensure patient needs are met.
01/25/2022: Johnstown, PA
Some patient services representative roles require additional training.
12/23/2021: Lebanon, PA
Both Patient Service Representatives and Patient Care Specialists, some of the skills necessary to complete the responsibilities of each role are similar.
12/21/2021: Lawrence, MA
Furthermore, many of the tasks that are required of a patient service representative will be dependent upon strong computer skills.
02/16/2022: Stockton, CA
Must exercise empathy and respect to provide excellent customer service for patients.
12/21/2021: Omaha, NE
Step 3: View the best colleges and universities for Patient Services Representative.
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