13 Patient Services Rep I Jobs in Philadelphia, PA
Good Shepherd Rehabilitation Network is Hiring a Patient Services Rep I Near Philadelphia, PA
- JOB SUMMARY
- Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
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Maintain pleasant and positive disposition during every patient interaction to ensure a positive patient experience
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Instruct patients to complete documents and forms such as intake and insurance forms.
- Schedule, cancel and confirm patient appointments.
- Compile, record and archive medical charts, reports, and correspondence with confidentiality.
- Operate telephones and direct calls, emails and documents to appropriate staff.
- Transmit correspondence and medical records by mail, e-mail, or fax.
- Verify insurance via various methods (phone, internet, etc), obtain authorizations and certifications and explain patient responsibitilty forms.
- Perform financial functions with accuracy (i.e. charge entry) to ensure optimal payment for services.
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Assist billing department with insurance denials via monitoring and working worklists in the electronic medical records system
- Assists in patient care and related activities as instructed by the physical therapist, physical therapist assistant, occupational therapist, certified occupational therapist assistant or speech language pathologist.
- Manages patient interactions and implements service recovery techniques to ensure positive patient relations.
- Clean and organize work area and disinfect equipment after treatment
- Participate in daily log recording as required per site.
- Change linens, such as bed sheets and pillow cases.
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Contribute to a creative culture of daily continuous improvement
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- ESSENTIAL FUNCTIONS
- PATIENT/CUSTOMER
- Essential Accountabilities
- Ensures communication and collaboration with supervisors and fellow co-workers to serve patients and other customers to the best of his/her ability.
- Is professional in all actions and appearance
- Ensure compliance with regulatory parameters
- Uses resources wisely – as if they were one’s own.
- Demonstrates understanding and ownership of how his/her role contributes to achieving the success of the Department and the Health System.
- Demonstrates a personal commitment to ensuring a clean and safe working environment.
- Anticipates patients’/customers’ needs and acts accordingly.
- Works to enhance patient satisfaction
- Assist patients and families
- Analyzes problems from the customers’ point of view.
- Honors patient/customer/employee confidentiality.
- Seeks feedback on how to improve performance and offers constructive feedback, as well.
- Applies learning for improved performance.
- Presents self professionally & demonstrates professional behavior during interactions with others
- Strives to understand and value differences in others’ race, nationality, gender, age, background, experience, and style.
- Customer Service Skills
- Utilizes AIDET principles to enhance communication.
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- PATIENT/EMPLOYEE SAFETY ACCOUNTABILITIES
- Patient Care Providers
- Participates in Entity and Department wide initiatives for Patient /Employee safety
- Demonstrates an awareness of patient/ employee safety when carrying out daily responsibilities of their position.
- Validation of annual competencies required for the position
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- OPERATIONS
- Essential Accountabilities
- Scheduling Functions
- Patient Identification
- Pre-Reg/Registration-Patient Information Updates
- Check-in Process
- Check-out Process
- Cash Collection
- Reconciliation and deposit.
- Insurance Verification Process
- Email
- Management of Medical Records
- Financial Counselor
- Department Productivity and goals (site specific)
- Site Opening Function
- Site Closing Function
- Ability to Multi-Task
- Understanding Clinical Work Processes
- Attendance/Time Management
- Involvement in Departmental Meetings
- Personal Impact
- Health System ID is worn in accordance to GSPP policy
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Ensures compliance with all applicable federal, state, and local regulatory standards (ex TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME, etc)
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Flexible and readily adopts new processes and engages in practice operation changes
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- QUALIFICATIONS:
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Education
- High School Diploma required
- Associate's Degree preferred
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- Work Experience
- Previous healthcare experience preferred
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- Licenses / Certifications
- Sunrise Billing system certification may be required
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Job Summary
Full Time
$43k-58k (estimate)
05/10/2024
07/08/2024
goodshepherdrehab.org
Allentown, PA
500 - 1,000
Related Companies
The job skills required for Patient Services Rep I include Customer Service, Scheduling, Patient Care, Billing, HIPAA, Patient Registration, etc. Having related job skills and expertise will give you an advantage when applying to be a Patient Services Rep I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Patient Services Rep I. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Patient Services Rep I positions, which can be used as a reference in future career path planning. As a Patient Services Rep I, it can be promoted into senior positions as an Operating Room Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Patient Services Rep I. You can explore the career advancement for a Patient Services Rep I below and select your interested title to get hiring information.
If you are interested in becoming a Patient Services Rep, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Patient Services Rep for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Patient Services Rep job description and responsibilities
Coordinated and provided clerical and support activities within a multidisciplinary, patient care unit to facilitate the daily patient flow.
01/24/2022: Sioux City, IA
A patient service or care specialist works at different medical facilities.
03/05/2022: Fargo, ND
A patient service representative needs to be able to analyze and synthesize data for the patient to solve these problems.
01/20/2022: Biloxi, MS
They will also need to be able to communicate effectively with patients and understand what they are looking for.
03/20/2022: Bremerton, WA
Patient Service Representatives help guide patients through the complex world of healthcare.
02/28/2022: Long Beach, CA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Patient Services Rep jobs
Patient Service Representatives who do attend college, typically earn either a Business degree or a Health Care Administration degree.
03/24/2022: Albany, NY
Authorization Specialists tend to reach similar levels of education than Patient Service Representatives.
03/05/2022: Lawton, OK
Have a clear escalation pathway.
02/23/2022: Norwich, CT
Ability to use positive language.
02/12/2022: Springfield, MA
Have patience to the customers
03/24/2022: Stockton, CA
Step 3: View the best colleges and universities for Patient Services Rep.
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