JOB DESCRIPTION

JOB TITLE: Program Assistant

DEPARTMENT: Services

FLSA: Non-Exempt

REPORTS TO: Service Coordinator

LOCATION: Mount Vernon, NY

SALARY: $35,000.00 -$40,000.00

SUMMARY: Westhab seeks a program assistant to support the operation of the case management department in a Tier II emergency family shelter. Proof of covid vaccination is required.

DUTIES & RESPONSIBILITIES:

• Manages, tracks, and reports facility census.
• Ensures accessibility to program staff by continuous knowledge of their whereabouts.
• Maintains demographic and other needed information regarding residents for use in census management and statistical reporting through ClientTrack HMIS and other databases.
• Greets all residents and visitors reporting to administration and directs them appropriately.
• Maintains accurate records, prepares reports and facilitates the flow of necessary paperwork throughout the facility.
• Ensures all correspondence is handled appropriately.
• Assists with ordering office supplies and maintaining office inventory.
• Provides administrative support to facilities staff as directed.
• Coordinates donation deliveries and maintains donation “wish list” of needed items
• Performs administrative duties such as typing reports, letters, memos, and flyers.
• Handles phones, faxes, copies, scans, and reservations for meeting rooms.
• Coordinates with van driver to arrange transportation for families.
• Other duties as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Associates degree preferred and at least 2 years’ experience in customer service or clerical related position. Must have strong word processing skills; ability to learn new databases with ease; excellent oral and written communication; pleasant disposition; good customer service skills. Fluency in Spanish is highly desirable.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.