JOB DESCRIPTION

JOB TITLE: Housing Case Manager

DEPARTMENT: Vernon Plaza Family Center

FLSA: Non-Exempt

REPORTS TO: Service Coordinator

LOCATION: Mount Vernon, NY

SALARY: $40,000.00 to $45,000.00

SUMMARY: Provide housing-focused case management services to homeless families in a Tier II emergency family shelter to rapidly secure permanent housing. Proof of COVID-19 vaccinations required.

DUTIES & RESPONSIBILITIES:

• Works collaboratively with Westchester County Department of Social Services (WCDSS) and other service providers to help families achieve housing goals.
• Formulates a housing plan with residents to ensure a timely transition to permanent housing and appropriate usage of housing subsidies.
• Facilitates individual and group tenant education to provide families with information, resources and skills to help them secure and maintain permanent housing. Topics include: interviewing skills, understanding leases, landlord/tenant rights and responsibilities, financial literacy, and daily living skills.
• Refers residents to specific housing opportunities.
• Conducts biweekly room inspections.
• Provides crisis intervention services as needed.
• Participates in monthly Town Hall meetings.
• Submits and tracks work order requests.
• Assists residents with completion and filing of housing and rental subsidy applications.
• Helps residents secure moving costs from DSS, including broker’s fees, security deposits, first month’s rent, furniture allowances and arrange utilities and utility payments.
• Links families with community-based providers that are able to meet their long-term social support and service needs.
• Maintains accurate written record of services provided to families and all required documentation in accordance with HUD and WCDSS requirements.
• Maintains demographic and other needed information regarding residents for use in statistical reporting through ClientTrack HMIS and other databases.
• Submits accurate, timely reports as requested.
• Other duties as assigned.

EXPERIENCE, EDUCATION AND SPECIAL REQUIREMENTS:

Bachelor’s degree in social work or related field preferred. Strong computer, presentation, written and verbal communication skills required. Must have experience in one of the following areas: case management, home visiting, homelessness, or child welfare. Ability to engage hard to reach families. Understanding of and commitment to community and strength-based work. Sensitivity to the needs of culturally diverse communities and families. Must be available to work occasional evenings. Fluency in Spanish is highly desirable.

AGENCY PROFILE & EMPLOYEE EXPECTATIONS:

Westhab is a prominent community development organization, providing housing and supportive services for more than 10,000 of the most vulnerable members of our community each year. We are staffed by an extraordinary group of hard working professionals that are fully committed to our mission - Building Communities. Changing Lives. Working at Westhab is not easy. Our expectations for all staff are high. We believe that the people and the communities that we have the privilege to serve deserve our very best every day. We are a results-driven organization that focuses on empowerment and impact. If you want to apply for this opportunity, it should only be because you feel ready for the challenges and expectations that come with joining this kind of team. (EOE)

OCCUPATIONAL SAFETY AND HEALTH ADMINISTRATION (OSHA):

The Occupational Safety and Health Administration (OSHA) ensures safe and healthful working conditions to workers by setting and enforcing standards and by providing training, outreach, education and assistance. Westhab complies with all applicable OSHA standards, rules and regulations in addition to keeping our workplaces free of serious recognized hazards.