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Job Details
Job Location: The Ozarker Lodge - Branson, MO
Position Type: Full Time
Salary Range: Undisclosed
Travel Percentage: None
Job Shift: Any
FRONT OFFICE AGENT
Are you a good host at a party? Do you make your guests feel welcome as they enter your space while you make sure that everything is ready?
Are you excited to recommend places to go, where to eat, and all the fun stuff that your neighborhood has to offer? If so, you may be a good fit as our Front Office Agent.
We are in search of an engaging and customer-focused FRONT OFFICE AGENT!!!
Here's your main responsibility:
As the front office agent, you will check-in and check-out guests and respond to inquiries and problems in an efficient, courteous and professional manner to achieve maximum customer satisfaction while complying with all company standard operating procedures.
These are what you need to do:
1. Handle guest registration and room assignments, accommodating special requests whenever possible.
2. Pre-register, block reservations and take same day reservations and when necessary future reservations following hotel rate structures, discounts, and sell strategies.
3. Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner.
4. Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, etc.
5. Cancel room reservations according to procedures.
6. Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.
7. Perform special projects including setting-up and monitoring the Continental Breakfast and other responsibilities as assigned.
The ideal candidate is a "people-person" and will have open availability as the hotel is a 24-hour operation.
Our expectations from you:
* Abide by payroll policies, procedures, Meals and Rest Periods policy and Springboard Rules of Conduct.
* Demonstrate a working knowledge of all hotel safety and security procedures as required maintaining a secure and safe environment for associates as well as guests.
* Read and abide by all the regulations and rules of conduct stated in the Springboard Associate Manual
These are what the job requires:
Education: High School education or equivalent experience.
Experience: Experience required for this position is one full year of employment in a related position with this Company or other similar organization.
Skills and Abilities:
* Ability to operate a computer, calculator, phone, printer
* Ability to compile facts and figures with the ability to analyze moderately complex mathematical calculations
* Good written/verbal communication skills
* Must maintain a warm and friendly demeanor
* Maintains composure and objectivity when needed
* Very good telephone and guest relations etiquette and skills
* Must be a positive team player
No. of associates supervised: None
Hours Required: Scheduled days and times may vary based on need
Interested and qualified candidates, please apply directly at www.springboardhospitality.com/careers
We are proud to be an EEO/AA employer M/F/D/V. We maintain a drug-free workplace.
Full Time
$35k-46k (estimate)
05/02/2024
05/15/2024
olshotels.com
WEST HOLLYWOOD, CA
1,000 - 3,000
1989
SAM EBEID
$50M - $200M
Accommodations
The following is the career advancement route for Front Office Agent positions, which can be used as a reference in future career path planning. As a Front Office Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Office Agent. You can explore the career advancement for a Front Office Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Office Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Office Agent for your reference.
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Quotes from people on Front Office Agent job description and responsibilities
The front desk agent will be responsible for receiving guests’ payments and for balancing the cash at end of the shift.
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They provide information about the hotel, available rooms, rates and amenities.
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A Front Desk Agent provides an epic level of service for Hotel's guests and owners.
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Respond to clients’ complaints in a timely and professional manner.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Office Agent jobs
A great front desk agent should be smiling 100% of the time.
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Assisting guests with disabilities.
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Operate switchboard and assisting with inquiries.
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The optimal front desk person must also be an excellent multitasker.
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