Front Desk Agent

Duties:
- Greet and welcome guests as they arrive at the hotel
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest complaints and resolve issues in a professional manner
- Process payments and maintain accurate records
- Maintain a clean and organized front desk area

Qualifications:
- Excellent communication and customer service skills
- Proficient in using phone systems and computer software
- Strong attention to detail and organizational skills
- Ability to multitask and prioritize tasks effectively
- Previous experience in a similar role is preferred but not required

We offer competitive pay and benefits packages, including health insurance, retirement plans, and paid time off. Join our team of dedicated professionals and contribute to creating a positive guest experience.

To apply, please submit your resume and cover letter highlighting your relevant experience to [email address]. We look forward to reviewing your application.

Job Types: Full-time, Part-time

Pay: $13.50 - $15.50 per hour

Expected hours: 25 – 35 per week

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• Overnight shift
• Weekends as needed

Work setting:

• In-person

Experience:

• Hotel experience: 1 year (Preferred)
• Front desk: 1 year (Preferred)
• IHG: 1 year (Preferred)

Work Location: In person