About Us:

KidzThrive ABA is a dynamic and rapidly growing ABA Agency dedicated to providing exceptional services to our clients. We pride ourselves on our commitment to excellence, professionalism, and client satisfaction.

Job Description for the Client Services coordinator:

We are seeking a dedicated and proactive Client Services Coordinator to join our team. As a Client Services Coordinator, you will play a pivotal role in ensuring seamless communication between our clients and our company. You will be responsible for answering phones, conducting basic client intake, and managing client inquiries efficiently and effectively.

Job Summary for the Client Services Coordinator:

We are seeking a Client Services Coordinator to join our team. The ideal candidate will be responsible for managing client accounts and ensuring high levels of customer satisfaction. This role requires strong communication skills and the ability to analyze client needs effectively.

Key Responsibilities for the Client Services Coordinator:

• Answering incoming phone calls and directing them to the appropriate team member or department.
• Conducting basic client intake, gathering necessary information to initiate client interactions.
• Managing client inquiries via phone, email, or in-person meetings, and providing timely and accurate responses.
• Maintaining client records and ensuring data accuracy in our CRM system.
• Collaborating with other team members to address client needs and resolve issues promptly.
• Assisting in scheduling appointments and meetings for clients and team members.
• Providing administrative support to the team as needed.

Requirement for the Client Services Coordinator:

• High school diploma or equivalent; additional education or certification in customer service or related field is a plus.
• Proven experience in a customer service or client-facing role.
• Excellent communication skills, both verbal and written.
• Strong interpersonal skills and the ability to build rapport with clients and team members.
• CRM/ practice management system

This position offers opportunities for professional growth, competitive compensation, and a dynamic work environment. If you have a passion for customer service, data analysis, and account management, we encourage you to apply for this exciting opportunity as a Client Services Coordinator.

Job Type: Full-time

Pay: $18.00 - $19.00 per hour

Benefits:

• Health insurance
• Paid time off

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Brooklyn, NY 11228 (Preferred)

Ability to Relocate:

• Brooklyn, NY 11228: Relocate before starting work (Required)

Work Location: In person