Job Summary

WELLBE INTRODUCTION

The WellBe care model is a Physician Led Advanced Practice clinician driven geriatric care (care of older adults) team focused on the care of the frail, poly-chronic, elderly Medicare Advantage patients. This population is typically underserved and very challenged with access to care. To address these problems, we have elected to bring the care to the patient, instead of trying to bring the patient to the care. Care is provided throughout the entire continuum of care – from chronic care and urgent care in the home, to hospital, to skilled nursing facility, to assisted living, to palliative care, to end of life care. WellBe's physician/advanced practicing clinician led geriatric care teams’ partner with the patient’s primary care physician to provide concierge level geriatric medical care and social support in the home as well as delivering and coordinating across the entire care continuum.

Job Description

GENERAL SUMMARY

The Project Manager Operations participates in cross functional internal and external teams to define, create, pilot, and launch various projects that benefit the WellBe Senior Medical model. As the project manager for operations you will function as a “SME” leading initiative in a fast-paced environment that leads to progressive decision making based on project risk, timelines, budget, and on time deliverables. This position requires time management, through communication, agility, organizational excellence, reporting, high degree of healthcare knowledge, and finally project effectiveness.

SKILLS & COMPETENCIES

• Independently leads and motivates teams on internal and external projects in a fast-paced start-up environment
• Function as a subject matter expert (SME) leading effective coordination between organization/department process flows, requirements definition, planning, design, rollout and monitoring.
• Meet with stakeholders to define project scope, business and operational requirements, and produce timelines that align to client and business needs
• Develop and implement change management strategies and plans that maximize employee adoption and usage of required changes
• Develop plans and efforts to anticipate and minimize resistant behaviors of those impacted by the change
• Goal to drive faster adoption, higher ultimate utilization and proficiency with the change
• Ability to anticipate issues and work toward a solution by building consensus within the project team.
• Participates in projects across the organization and be ultimately responsible for the delivery of high-quality deliverables that power client satisfaction, meet business requirements, and balance client economics
• Interface heavily with marketing, technical, clinical, patient experience and market leadership to assure that the solution is understood and addresses the customer's business requirements
• Manage the execution of work, which includes tracking team progress, routing deliverables for approval, monitoring scope, roll out and training
• Actively monitor project risks/issues, escalate in a timely manner, and drive teams to effective solutions
• In collaboration with the department heads and team members develop, implement, and monitor an integrated operational plan that supports the successful execution of project/program strategy to meet goals for assigned project(s) in accordance with the project goals
• Develop and manage detailed project plan(s) that integrates key activities, timelines, resources, budget, and track the critical path for assigned project(s).
• Ensure uniform processes/documentation between projects including project meeting organization, issuing agendas, documenting project team meeting minutes, tracking, reporting progress on projects and proactively managing follow up and resolution on action items.
• Facilitate coordination of the project activities between functional areas and work with senior management to define roles and responsibilities of team members.
• Collaborate with team members to collect and maintain project-related information and prepare for presentations, proposals, plans, updates, issues, recommendations to senior management, and collaborative partners as needed.
• Facilitate decision-making process within the team.
• Foster open dialogue within team and build positive team spirit to overcome obstacles.
• Facilitate resolution of conflicts between functional groups and external collaborators while maintaining objectivity.
• Support contractual and intellectual property requirements
• Other tasks needed to accomplish team’s objectives/goals

Job Requirements

QUALIFICATIONS

Educational Requirements:

• BS/BA in relevant program, or equivalent work experience
• 4 years of project management experience
• 5 years’ experience in healthcare
• 4-6 years applicable experience as a Project Manager
• Solid understanding of project management methodology, including the ability to identify and resolve issues, manage risk, and develop detailed work plans and specifications

Required Skills and Abilities:

• Experience working as a project manager on external client facing projects
• Healthcare experience is required
• Experience in start-up or fast paced dynamic environment
• Familiarity with Agile Methodology
• Ability to multi-task and manage competing priorities
• Experience interfacing with clients and partner vendors on various project deliverables
• Demonstrated success managing complex projects or multiple smaller projects encompassing Quality, Clinical Operations, Clinical Development, procurement, and other product launches
• Must be able to work in a matrix environment with experience managing external collaborations and multiple partnerships in academic, small and large healthcare insurance companies including healthcare providers.
• Ability to build strong multidisciplinary cross-functional teams and influence others
• Must have the ability to motivate others, prioritize multiple tasks, and maintain positive interpersonal working relationships
• Excellent written and verbal communication skills are required. Must be able to communicate effectively with all levels of the organization
• Excellent understanding and proficiency with Microsoft Office including strong MS Project skills and other project management software and standard Project Management tools and methodologies
• PMP certification desirable

 Supervisory Responsibility: No supervisory responsibilities.

Travel requirements: Travel may be required up to 10% locally or nationally

Work Conditions: Ability to lift up to 20lbs. Moving lifting or transferring of patients may involve lifting of up to 50lbs as well as assist with weights of more than 100lbs.

• Ability to stand for extended periods
• Ability to drive to patient locations (ie. home, hospital, SNF, etc)
• Fine motor skills
• Visual acuity

The preceding functions may not be comprehensive in scope regarding work performed by an employee assigned to this position classification. Management reserves the right to add, modify, change or rescind the work assignments of this position. Management also reserves the right to make reasonable accommodations so that a qualified employee(s) can perform the essential functions of this role.