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Manager, Customer Success
Overview:
The Customer Success team helps our customers be successful using Weedmaps to grow their business. We are looking to add a Manager, Customer Success role to lead a team of Customer Success Representatives and Account Strategists. This team is responsible for advising clients on Weedmaps ad services while driving product adoption across our WM Business offering. This role will oversee the day-to-day management of a team, with the responsibility of achieving the team’s monthly revenue targets and ongoing client success in partnership with the Customer Sales team.
As Manager of Customer Success, you will work with your team to achieve monthly client retention, client listing improvement, and cross-product adoption targets while keeping the group motivated and productive. The right person will be a strong people manager, have deep experience developing successful Customer Success teams, and brings a track record of reliably delivering against revenue or other sales goals.
The impact you'll make:
What you've accomplished:
Our 2022 Benefits:
Why Weedmaps?
Weedmaps is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, protected veteran status, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability. We are looking for the smartest and most passionate people who want to join our team and develop the services, systems, and marketplaces that will serve the marijuana industry in the decades to come. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
Applicants may be entitled to reasonable accommodations under the terms of the ADA and state/local laws. Please inform us if you need assistance participating in the interview process.
About Weedmaps:
WM Technology, Inc.’s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we’ve seen in the past 10 years.
Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.
WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.
Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.
#LI-REMOTE #WMFromAnywhere
Full Time
$76k-101k (estimate)
07/15/2022
01/14/2023
weedmaps.com
Irvine, PA
1,000 - 3,000
The job skills required for Manager, Customer Success (Remote) include Customer Success, Leadership, Futures, Insight, Planning, Products and Services, etc. Having related job skills and expertise will give you an advantage when applying to be a Manager, Customer Success (Remote). That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Manager, Customer Success (Remote). Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Manager, Customer Success (Remote) positions, which can be used as a reference in future career path planning. As a Manager, Customer Success (Remote), it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Manager, Customer Success (Remote). You can explore the career advancement for a Manager, Customer Success (Remote) below and select your interested title to get hiring information.