• Please note, this position can be based in Irvine, CA, Austin, TX, or remote

How you'll add value:

• Develop long-term relationships with customers leading to high retention and customer satisfaction.
• Ensure customers are successful with the product following the launch date.
• Manage customer the customer experience and setting expectations.
• Responsible for tracking & driving customer health and Net Promoter Scores.
• Create playbooks & present calls to action.
• Responsible for reaching assigned targets for customer KPI’s.
• Continuously improve customer experience by proposing new processes and concepts.
• Participate in user groups and client facing webinars.
• Handle any product or full software attrition to identify save opportunities
• Identify and pass leads to our Sales Growth team
• Other duties as assigned.

What you'll need to be successful in this role:

• 3 to 5 years of experience in accounting and/or restaurants
• 5 plus years of experience in a customer facing role
• Ability to travel 10%
• Proficient in Microsoft Office; Outlook, Excel, Word, and PowerPoint
• Collaborative and flexible working style.
• Ability to teach and coach effectively.
• Efficient and timely with deadlines and deliverables.
• Strong organization and time-management skills.
• The ability to work independently without supervision.
• Strong technical aptitude with experience communicating across multiple platforms

PREFERRED QUALIFICATIONS
• Previous Gainsight experience or other customer success management platform preferred
• Previous project management software experience preferred

R365 Team Member Benefits & Perks

• Competitive compensation package
• Comprehensive medical benefits
• R365 pays 100% of the premium for medical, dental, and vision insurance for employees
• 401k matching
• Team member stock options
• Flexible PTO Company holidays
• Wellness initiatives
• Philanthropy events

Why join our amazing team?

• We're a community that prides itself in creating innovative solutions and producing quality work.
• Our product is the secret ingredient that makes a real difference to restaurants nationwide.
• The open-concept work environment that we've created is causal, collaborative, and cultivates communication.