Wedbush Securities is one of the largest securities firm and investment banks in the nation. We provide innovative financial solutions through our Wealth Management, Capital Markets, Futures and Advanced Clearing and Prime Services divisions. Headquartered in Los Angeles, California with over 100 offices and more than 80 correspondent offices, our commitment to providing relentless, customized services is the foundation of our consistent growth.

We are seeking a Service Desk Technician I (Temp to Perm) to work Hybrid based out of our Jersey City office.

Responsibilities include, but are not limited to:

• Handle in-bound helpdesk calls from within our corporate headquarters as well as our remote offices, correspondent firms, end users and clients
• Resolve customer issues by applying advanced techniques to identify problems, troubleshoot, and provide solutions related to application usability
• Configure devices, drivers, and network printers
• Install operating systems and business applications
• Complete troubleshooting tickets to upkeep helpdesk documentation
• Assist in the installation and configuration of desktop and laptop hardware and software
• Participate in IT projects, other duties and special projects as assigned
• Perform other tasks and duties as required and assigned

• Bachelor's Degree from an accredited University, preferably in Computer Science or other related fields
• 1 years helpdesk experience
• Moderate PC skills
• Proficient at installation, build, upgrade, troubleshooting and knowledge of networking
• Knowledge of Windows 7 / 8 / 10 (installation and advanced troubleshooting)
• Ability to communicate effectively and with all levels of corporate personnel and management
• Resourceful and effective IT problem-solver
• Responsive and dedicated to providing excellent customer service
• Phone or call center experience a plus

Job Benefits:

What Wedbush Offers You

As part of the overall compensation package, Wedbush Securities (WS) offers an array of diverse benefits to our Colleagues.

• Comprehensive medical, dental, and vision coverage with multiple health plan options
• Health Savings Account (HSA) with company-sponsored contributions
• Flexible Spending Accounts (FSA) traditional and dependent care
• Pre-Tax Commuter Benefits
• 401(k) Plan: competitive discretionary company matching and profit-sharing contributions
• Tuition reimbursement ($5,250 max per year)
• Paid Vacation, Sick Time, Holidays, Volunteer Time Off
• Paid Leave: Parental Bonding, Jury Duty, Military, Disability, etc.
• FINRA and Professional License Sponsorship
• Charitable Donation Matching Contributions
• Travel & Employee Assistance and Employee Discount Programs
• Discretionary compensation based on the colleague's and the firm's performance

Applications will be accepted until the position is filled. Decisions regarding compensation are determined on a case-by-case basis and are dependent on a variety of factors including but not limited to location; skill sets; experience and training; licensure and certifications; and other business and organizational needs. A reasonable estimate of the current hiring range is $52,000- $60,000.

At Wedbush, we recognize that a diverse and inclusive workforce drives innovation, results in higher Colleague satisfaction, fosters superior client service, and adds meaningful value for stakeholders. WS aims to foster a culture of inclusion where all Colleagues are valued for their unique contributions to the firm and provided equal opportunities to succeed.

Wedbush uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities here https://www.e-verify.gov/employees/e-verify-overview
From: Wedbush Securities