Job Details
Job Location: Lakeshore Office - Detroit, MI
Salary Range: Undisclosed
Description
Scope:

Responsible for the overall management and administrative direction including: research, evaluation, coordination of program; in addition, responsible for direct personnel supervision.

Essential Functions :

• Responsible for planning, organization, and direction of the organization's program operation.
• Develops and implements consistent inventory and cost accounting policies, procedures, and operational reporting/metrics.
• Oversees and reports on the organization's results for board of directors.
• Prepares accurate and timely analyses that capture and communicate fundraising results, variances, and performance trends.
• Provides leadership to and manages the efforts of site staff to ensure appropriate support of all departments.
• Supervises the development of operations-based financial modeling.
• Leads annual budget reviews, monthly and quarterly reviews, and periodic forecast updates with operational and senior management for all locations.
• Approves major systems implementations related to cost and inventory control.
• Retains a diverse, highly qualified staff and volunteers by providing career coaching, growth, and personal development for workers.
• Ensures that services and funding relationships are robust enough to meet or exceed strategic goals and objectives.

Qualifications
Physical Requirements and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. This job operates in a professional office environment with a usually quiet noise level. This is largely a sedentary role and the employee must occasionally lift and/or move up to 25 pounds. While performing the duties of this job, the employee is regularly required to sit, frequently use hands.

Minimum Qualifications:

• Bachelor's degree in Human Services, Public Administration, Social Work, or Business Administration a combination of education and experience that is similarly equivalent.

• A minimum of five years of experience.
• Ability to collect and evaluate data regarding service needs, present services, and service gaps; and through such an evaluation, develop means through which to address those service gaps.
• Ability to effectively provide supervision for assigned staff and coordinate program activities occurring at various sites.
• Ability to design and implement new activities including program design, staffing patterns, and program operation.
• Ability to communicate very effectively both in oral and in written form.
• Ability to empathize and communicate with those persons facing economic, social, health, age, and educational barriers.
• Valid driver's license and reliable transportation.
• Exceptional interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.

Minimum Competencies:

• Proficiency in Microsoft Applications (Word, Excel, Power Point) required.
• Working knowledge of basic internet applications and programs including Google technology. The ability to learn and utilize the necessary programs for this position.
• Ability to evaluate programs and processes and to propose strategic efficiencies.
• Ability to communicate effectively both in oral and in written form.
• Exceptional interpersonal and professional skills including but not limited to professional appearance, tact, punctuality, and dependability.
• Ability to provide services for those persons facing economic, social, health, age, and educational barriers with compassion, empathy, and respect.
• Ability to resolve customer complaints with compassion, empathy, respect and clarity.
• Ability to work independently or in a team environment (as deemed necessary).
• Perform work in a manner that upholds Wayne Metro policies and procedures.

Travel Requirements:

• Ability to travel to various sites.

Licensing and Other Requirements:

• Valid identification and reliable transportation.
• Although the Covid-19 vaccination is no longer mandated, it is encouraged. Wayne Metro will always prioritize the safety of our staff and clients.

Work Hours:

Work schedule is Monday Friday, with specific hours (and occasional Saturdays) to be determined by department needs.

Other Duties:

Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.