Scope of Work:

Manages the organization, productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Forman, Leader man, Administrative Assistant, and Shop Clerk. 

Minimum Qualifications:

• Must have 3 year(s) previous supervisory experience of service personnel
• High School Diploma, G.E.D. or equivalent
• Prefer applied certification(s) for the above job description
• Trade school and/or some college preferred

Requirements: Skills, Knowledge and Abilities (SKA’s)

• Must have a working knowledge of the above titled position and how it relates to the overall business and its’ objectives
• Must meet goals and objectives set forth by the company
• Must conform to policies and procedures set forth by the company
• Must have current driver’s license and acceptable driving record per WPI insurance carrier standards
• Must be able to pass and maintain alcohol and drug testing requirements as required by the Department of Transportation
• Must be able to lift 50 pounds
• Must be able bend and twist several times a day
• Must be computer literate, a Windows based environment preferred. (MS Word, Excel, Outlook, etc.)
• Must be dependable and able to work independently
• Must have excellent communication skills
• Must maintain good client relations
• Must maintain a professional appearance
• Must promote and maintain a clean, neat and safe work environment
• Must have the ability to work flexible hours, days, and weekends (as necessary)
• Must have the ability to travel and stay overnight (as necessary)
• Must have the ability to supervise and motivate others
• Must have the ability to effectively evaluate others
• Must protect the company assets and interest

Primary Job Responsibilities:

• Adheres to and utilizes the established Service Department management operating system for assigned work.
• Measures productivity
• Increases output, evaluates performance and tracking mileage
• Develops and maintains a training program for all Service Department employees
• Established departmental goals relevant to each shop activity or department and monitors performance on a monthly basis
• Meets with District Manager and Parts Manager at least monthly for reviewing activities, financial reports, problems, progress and mutual needs
• Monitors the capabilities of the entire department regarding customer needs and service requirements for equipment being utilized in the territory
• Maintains close contact and good relations with customers, may include onsite visits
• Administers safety program in accordance with existing company, state and federal guidelines. Conducts a monthly safety meeting and completes required reports
• Prepares and adheres to the company Salary Plan to provide a timely Performance Reviews and equitable increase program
• Performs other duties or functions as requested by Management

Secondary Job Responsibilities:

• Promote good welfare among the company and its’ divisions
• Perform other duties as assigned

Working Conditions:

• Typical hours of work Monday through Friday; 8 a.m. to 5 p.m.
• Weekend hours as necessary
• Indoor and/or outdoor work required