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WMRS Customer Service Representative
Waste Management Reduction Services, located in Danbury, CT.
WMRS is responsible for managing our customers waste and recycling needs throughout North America. WMRS serves as the one-stop shop for the largest corporations in the US. Through industry leading reporting, centralized billing, service, and pricing, WMRS provides an exceptional value proposition to our customers.
Job Summary
As a customer service representative (CSR), your responsibilities include addressing inbound customer service calls covering a diverse range of inquiries. These may range from scheduling service requests, to initiating service changes and resolving incomplete or problematic services issues. The CSR is additionally responsible for billing, invoicing & data entry to support operations. The WMRS CSR is operating in a fast-pace and high-volume environment, you can anticipate handling 20-40 calls and related follow-up tasks daily. Proficiency in utilizing multiple applications, resources and tools is essential for researching and resolving customer inquiries.
In addition to managing routine calls, the WMRS CSR will also handle numerous escalated situations. Success in this aspect requires the consistent delivery of exceptional level of customer service, effective problem solving, the ability to explain complex issues in simple terms, and demonstrate appropriate de-escalation techniques is critical to their success.
Monday - Friday 9AM – 5PM
Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.
Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.
The expected compensation rate for this position is $23.00 The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s relevant experience, education, training, certifications, qualifications, and work location.
Job Type: Full-time
Pay: From $23.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Shift:
Weekly day range:
Work setting:
Work Location: In person
Full Time
$41k-52k (estimate)
03/12/2024
05/01/2024
The job skills required for Customer Service Representative include Customer Service, Call Center, Problem Solving, CSR, Commitment, Billing, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Representative. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Representative. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.