Eschenbach Optik of America, Inc.

About Us

Eschenbach Optik of America, headquartered in Danbury, CT is the North American leader in analog optical and digital solutions for the visually impaired. Our devices help individuals with congenital, acquired and age-related vision loss accomplish their visual goals and enhance their quality of life. Our devices are sold through thousands of reselling customers in the health-care, government and social service sectors. As the only company to offer field sales consultation to the myriad of eyecare, government, not-for-profit and Veteran’s Administration professionals serving the visually impaired, our go-to-market strategy is unique and effective. Our scope of supply is unmatched for quality and breadth, consisting of the highest quality optical and digital products from our German parent company, as well as complementary products from exclusive partners in specific segments. Our mission is “To provide our end-users with products that enhance their safety, independence, productivity and quality of life”. At Eschenbach, your work can truly help to change the lives of the visually impaired.

Eschenbach Optik of America is a subsidiary of Eschenbach Optik GmbH, the global leader in products for the visually impaired, represented in over 50 countries and headquartered in Nuremberg, Germany. Visit www.eschenbach-optik.com for more information.

At Eschenbach Optik of America, you can build a career in a way no other company can duplicate. Our intimate industry combined with our market leadership allow you to have real and identifiable impact as a result of your efforts. We’re strong, innovative, hard-working, sophisticated and focused on our customers and end-users. We enjoy winning and make it a habit. We need talented people to continue. Help us create value for our customers and stakeholders by joining our winning team.

Customer Service Professional

Position Summary

The Customer Service Professional is a vital position to our team at the home office in Danbury, Connecticut. The office is a fast pace environment and requires a high level of organizational and time management skills. The position will also require good interpersonal communication skills because of the high volume of phone calls and chat box interactions that are handled with eye care professionals, low vision therapists, and low vision consumers. The position requires a solid base of computer skills, especially the Microsoft Office Suite. ERP system knowledge is preferred but not required.

As a Customer Service Professional at Eschenbach, you will be trained on our product line to become an expert at helping our customers find the right product and answer product related questions. Customer Service professionals have moved on within the organization into roles in Marketing, Logistics/Distribution and Inside and Field Sales.

This position works out of our office in Danbury, CT.

Responsibilities

• Accurately and efficiently process customer orders through our ERP system
• Handle inbound and outbound, phone calls, emails, website chat box with customers and consumers in a professional manner
• Follow-up on outstanding problem orders and returned packages
• Process invoices and credit memos
• Accurately process quote requests from our Territory Sales Managers and from our customers
• Answer customer and consumer inquiries on the phone and from our website
• Provide troubleshooting and technical support for the various video magnifiers in our product line

Required Education, Experience, Skills

• Education level: Bachelor’s Degree is desired
• 2 Years Customer Service experience is desired
• Experience in a call center is preferred but not required
• Proficiency with computers including the MS Office suite of applications (Excel, Word, PowerPoint)
• Knowledge of ERP or order-entry systems is preferred but not required
• Experience with website chat box software is preferred but not required
• Expert time management skills and the ability to manage multiple tasks simultaneously
• Excellent phone skills and the ability to handle problems adeptly and leave customers satisfied
• Commitment to learn, embrace and adhere to Customer Service guidelines for interaction with customers

All employment offers are contingent upon successful completion of our pre-employment drug screening and background/criminal check.

Eschenbach Optik of America is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, national origin, religion, gender, age, marital status, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by law.

COVID-19 Considerations:

Eschenbach Optik of America recommends employees maintain up-to-date with the CDC recommendation on vaccinations and boosters for COVID-19 or obtain an approved exemption as an accommodation.

Job Type: Full-time

Pay: $20.00 - $21.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 2 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person

Education:

• Bachelor's (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person